FMX
FMX is a facility management software that helps you streamline maintenance requests, schedule equipment preventative maintenance, and manage facility bookings to reduce downtime and improve operational efficiency.
Novo Solutions
Novo Solutions provides a flexible service desk and asset management platform designed to help you streamline IT support, track physical assets, and manage maintenance workflows efficiently.
Quick Comparison
| Feature | FMX | Novo Solutions |
|---|---|---|
| Website | gofmx.com | novosolutions.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 0 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 1999 |
| Headquarters | Columbus, USA | Virginia Beach, USA |
Overview
FMX
FMX helps you take total control of your facilities and assets through a centralized, easy-to-use platform. You can move away from messy paper trails and spreadsheets by digitizing your maintenance requests, preventative maintenance schedules, and equipment tracking. The software allows you to assign tasks to your team instantly, track the time spent on repairs, and monitor your inventory levels in real-time to ensure you never run out of critical parts.
Beyond simple maintenance, you can manage your entire facility calendar and coordinate room bookings with external groups or internal staff. It is designed to scale with your organization, whether you are managing a single building or a large school district with dozens of locations. By using the built-in reporting tools, you can identify which pieces of equipment are costing you the most money and make data-driven decisions about your capital budget.
Novo Solutions
Novo Solutions offers a versatile platform that combines service desk capabilities with comprehensive asset management. You can centralize your IT support tickets, automate recurring maintenance tasks, and track the entire lifecycle of your organization's equipment from a single interface. The software is designed to bridge the gap between help desk operations and physical inventory tracking, making it a practical choice for departments that handle both digital requests and hardware maintenance.
You can customize the system to fit your specific workflows, whether you are managing a municipal public works department, a healthcare facility, or a corporate IT team. By integrating knowledge base articles directly into your support portal, you allow your team to solve problems faster while reducing the volume of repetitive tickets. The platform focuses on providing clear visibility into your operations without the unnecessary complexity found in larger enterprise suites.
Overview
FMX Features
- Work Order Management Submit, track, and manage maintenance requests from any device to ensure your team never misses a critical repair.
- Preventative Maintenance Schedule recurring tasks for your equipment and systems to prevent costly breakdowns before they happen.
- Asset Tracking Maintain a digital history of every piece of equipment you own, including repair costs and warranty information.
- Facility Scheduling Coordinate room bookings and event requests through a public or private calendar to avoid double-bookings.
- Inventory Management Track your spare parts and supplies so you always have what you need for upcoming maintenance tasks.
- Interactive Mapping Pinpoint the exact location of your assets and work orders on a visual map of your facility.
- Fleet Management Manage vehicle maintenance logs and fuel usage to keep your organization's fleet running safely and efficiently.
- Mobile Access Update work orders and upload photos directly from the field using your smartphone or tablet.
Novo Solutions Features
- Smart Ticketing. Create, track, and resolve support requests with automated routing that ensures the right technician sees every ticket immediately.
- Asset Lifecycle Tracking. Monitor your equipment from procurement to retirement, including maintenance history, warranty details, and current physical location.
- Self-Service Portal. Empower your team to find answers independently with a searchable knowledge base and a simplified request submission form.
- Preventive Maintenance. Schedule recurring work orders for your physical assets to prevent equipment failure and extend the life of your hardware.
- Custom Workflow Rules. Build automated triggers that send notifications or update task statuses based on your specific business logic and deadlines.
- Mobile Access. Update tickets and scan asset barcodes directly from the field using your smartphone or tablet to keep data accurate.
Pricing Comparison
FMX Pricing
- Basic work order management
- Up to 2 users
- Community support access
- Standard reporting templates
- Mobile web access
- Everything in Free, plus:
- Unlimited maintenance requests
- Preventative maintenance scheduling
- Basic asset tracking
- Email support
- Customizable request forms
Novo Solutions Pricing
Pros & Cons
FMX
Pros
- Extremely intuitive interface requires almost no user training
- Highly responsive customer support team helps with setup
- Flexible configuration options match your specific workflows
- Mobile functionality works reliably for technicians in the field
- Simplifies communication between requesters and maintenance staff
Cons
- Initial data import can be time-consuming for large assets
- Advanced reporting features have a slight learning curve
- Some automated notifications can feel repetitive if not configured
Novo Solutions
Pros
- Highly flexible configuration options for custom workflows
- Combines help desk and asset management effectively
- Responsive and helpful technical support team
- Clean interface that is easy for technicians to navigate
Cons
- Initial setup requires time for full customization
- Public pricing is not available for quick budgeting
- Reporting tools have a slight learning curve