Novo Solutions Reviews, Pricing, Features & Alternatives in 2026
Novo Solutions provides a flexible service desk and asset management platform designed to help you streamline IT support, track physical assets, and manage maintenance workflows efficiently.
Novo Solutions offers a versatile platform that combines service desk capabilities with comprehensive asset management. You can centralize your IT support tickets, automate recurring maintenance tasks, and track the entire lifecycle of your organization's equipment from a single interface. The software is designed to bridge the gap between help desk operations and physical inventory tracking, making it a practical choice for departments that handle both digital requests and hardware maintenance.
You can customize the system to fit your specific workflows, whether you are managing a municipal public works department, a healthcare facility, or a corporate IT team. By integrating knowledge base articles directly into your support portal, you allow your team to solve problems faster while reducing the volume of repetitive tickets. The platform focuses on providing clear visibility into your operations without the unnecessary complexity found in larger enterprise suites.
Screenshots & Interface
Key Features
Stop juggling separate tools for support tickets and equipment tracking. Novo Solutions gives you a unified workspace where you can manage your team's workload and monitor your organization's physical assets simultaneously.
Smart Ticketing
Create, track, and resolve support requests with automated routing that ensures the right technician sees every ticket immediately.
Asset Lifecycle Tracking
Monitor your equipment from procurement to retirement, including maintenance history, warranty details, and current physical location.
Self-Service Portal
Empower your team to find answers independently with a searchable knowledge base and a simplified request submission form.
Preventive Maintenance
Schedule recurring work orders for your physical assets to prevent equipment failure and extend the life of your hardware.
Custom Workflow Rules
Build automated triggers that send notifications or update task statuses based on your specific business logic and deadlines.
Mobile Access
Update tickets and scan asset barcodes directly from the field using your smartphone or tablet to keep data accurate.
Integrations
Active Directory
Microsoft Outlook
Google Workspace
LDAP
Single Sign-On
Pricing Plans
Novo Solutions typically uses a quote-based pricing model tailored to your specific module needs and user count. While they do not list fixed monthly rates publicly, you can explore the platform through a guided demo to understand the value for your organization. This approach ensures you only pay for the specific features and scale your team actually requires.
Pros & Cons
After analyzing user feedback and product documentation, here is what you should consider regarding the Novo Solutions experience for your team:
Pros
Highly flexible configuration options for custom workflows
Combines help desk and asset management effectively
Responsive and helpful technical support team
Clean interface that is easy for technicians to navigate
Cons
Initial setup requires time for full customization
Public pricing is not available for quick budgeting
Reporting tools have a slight learning curve
Who Should Use Novo Solutions?
Perfect for mid-sized organizations and government agencies that need to manage both IT support tickets and physical asset maintenance in one system.
Best for Company Sizes
small-business
mid-market
Popular Industries
government
healthcare
education
Our Verdict
Novo Solutions is a strong contender if you need a specialized tool that handles both service requests and physical asset tracking. It avoids the 'one-size-fits-all' trap by offering deep customization, making it particularly useful for niche industries like public works or healthcare facilities.
While the lack of transparent pricing means you'll have to engage with sales early, the platform's reliability and support make it worth the conversation. Consider this if you've outgrown basic ticketing tools but aren't ready for the high cost of massive enterprise platforms.
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