GoTo Connect
GoTo Connect is an all-in-one communications software that integrates business phone systems, video conferencing, and text messaging into a single interface to help your team stay connected from anywhere.
Loom
Loom is a video messaging platform that allows you to record your screen, camera, and microphone simultaneously to create instantly shareable videos for faster, more effective workplace communication.
Quick Comparison
| Feature | GoTo Connect | Loom |
|---|---|---|
| Website | goto.com | loom.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $27/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2003 | 2016 |
| Headquarters | Boston, USA | San Francisco, USA |
Overview
GoTo Connect
GoTo Connect provides you with a unified platform for all your business communication needs. By combining a professional phone system with HD video meetings and text messaging, it eliminates the need to juggle multiple apps. You can manage your entire communication stack from a single dashboard, whether you are working from a desk phone, a desktop computer, or a mobile device.
The platform is designed to support businesses of all sizes, from small local shops to large distributed enterprises. You can easily set up custom call routing, host large-scale video conferences, and engage with customers through SMS or social media integrations. It solves the problem of fragmented communication by keeping your team reachable and your customer interactions organized in one reliable cloud-based system.
Loom
Loom helps you cut down on unnecessary meetings by replacing long emails and chat threads with quick video messages. You can record your screen, your face, or both at the same time to provide context that text simply can't capture. Once you stop recording, your video is instantly ready to share with a link—no uploading or downloading required.
You can use it to deliver project feedback, walk through technical bugs, or send personalized sales pitches that stand out in a crowded inbox. The platform also includes interactive features like time-stamped comments and emoji reactions, allowing your team to collaborate asynchronously without losing the human touch. It works across your browser, desktop, and mobile devices to keep communication fluid regardless of where you work.
Overview
GoTo Connect Features
- Cloud Phone System Get a professional business number and manage calls with advanced features like virtual receptionists and custom hold music.
- HD Video Conferencing Host face-to-face meetings with up to 250 participants and share your screen with one click for better collaboration.
- Visual Dial Plan Editor Design your call routing flows visually with a drag-and-drop interface to ensure callers always reach the right person.
- Multi-Channel Messaging Chat with colleagues and text customers via SMS or MMS directly from your business number to keep records centralized.
- Mobile and Desktop Apps Take your office phone with you anywhere using native apps that turn your laptop or smartphone into a full-featured workstation.
- Real-Time Analytics Monitor call volumes and team performance with detailed reports to help you make data-driven decisions about your staffing.
Loom Features
- Screen and Cam Recording. Record your screen and camera simultaneously to add a personal touch and clear context to every message you send.
- Instant Sharing. Copy a link to your clipboard the moment you finish recording and share it instantly via Slack, email, or Jira.
- Interactive Comments. Engage with your viewers through time-stamped comments and emoji reactions that appear exactly where they matter most in the video.
- Video Editing. Trim your videos, remove filler words like 'um' and 'ah' automatically, and add custom thumbnails to keep your content professional.
- Engagement Insights. Track who has viewed your video, how long they watched, and which parts they interacted with to measure your impact.
- Transcriptions and Captions. Generate automatic transcriptions in over 50 languages so your team can read along or search for specific keywords within videos.
Pricing Comparison
GoTo Connect Pricing
- 1 local or toll-free number
- Meetings with up to 4 participants
- Basic call routing
- SMS and MMS messaging
- Mobile and desktop apps
- Everything in Basic, plus:
- Unlimited extensions
- Meetings with up to 250 participants
- Recorded greetings and announcements
- International calling to 50+ countries
- Call recording and transcription
Loom Pricing
- Up to 25 videos per person
- Up to 5 minutes per video
- Screen recording and cam bubble
- Instant sharing and link management
- Unlimited transcriptions
- Viewer insights and reactions
- Everything in Starter, plus:
- Unlimited videos
- Unlimited recording length
- Custom branding and watermarking
- Filler word removal
- Password protected videos
Pros & Cons
GoTo Connect
Pros
- Extremely easy to set up and configure
- Visual dial plan editor simplifies complex routing
- Reliable call quality even on mobile data
- Consolidates multiple communication tools into one bill
- Excellent customer support during the onboarding process
Cons
- Mobile app can occasionally drain phone battery
- Basic tier is quite limited for meetings
- Reporting interface takes time to master
- Occasional lag during high-occupancy video calls
Loom
Pros
- Extremely fast video processing and link generation
- Intuitive interface requires almost zero learning curve
- Significantly reduces the need for live meetings
- High-quality mobile app for recording on the go
- Seamless integration with Slack and project tools
Cons
- Free plan has strict 5-minute recording limits
- Occasional lag during high-resolution desktop recording
- Editing tools are basic compared to dedicated editors