Aircall
Aircall is a cloud-based call center software that integrates with your CRM and helpdesk tools to streamline phone support and sales operations for modern business teams.
Grasshopper
Grasshopper is a virtual phone system that adds a professional business line to your personal mobile device, allowing you to manage calls and texts through a dedicated mobile app.
Quick Comparison
| Feature | Aircall | Grasshopper |
|---|---|---|
| Website | aircall.io | grasshopper.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $30/month | $14/month |
| FREE Trial | ✓ 7 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2003 |
| Headquarters | Paris, France | Boston, USA |
Overview
Aircall
Aircall is a cloud-based phone system designed to help your sales and support teams have more meaningful conversations. Instead of dealing with clunky hardware or disconnected phone lines, you get a digital workspace that lives right inside your computer or mobile device. You can set up local or international numbers in seconds and start taking calls immediately.
The platform shines by connecting your phone activity directly to the tools you already use, like Salesforce, HubSpot, or Zendesk. This means you can see exactly who is calling and access their entire history before you even pick up. It scales easily from small teams to large global operations, helping you maintain a professional presence regardless of where your team is physically located.
Grasshopper
Grasshopper provides you with a professional phone system that runs entirely on your existing personal devices. Instead of buying expensive hardware, you simply add a business line to your smartphone or desktop. This allows you to keep your personal and professional lives separate while maintaining a polished image for your clients through custom greetings and automated extensions.
You can manage your business communications from anywhere using the mobile or desktop apps. The platform handles everything from toll-free numbers and vanity lines to business texting and virtual faxing. It is specifically designed for solopreneurs and small teams who need to stay connected on the go without the complexity of a traditional office PBX system.
Overview
Aircall Features
- CRM Integrations Connect your phone system to tools like HubSpot and Salesforce to automatically log calls and sync contact data.
- Power Dialer Automate your outbound dialing sequences to reach more prospects in less time without manual entry errors.
- Live Call Monitoring Listen in on live calls or whisper advice to your teammates to improve training and quality control.
- IVR Directories Set up smart voice menus that route your callers to the right department or agent every time.
- Call Tagging Apply custom tags to your calls so you can categorize conversations and pull detailed reports later.
- Shared Inbox Collaborate with your team on follow-ups by sharing access to call recordings and voicemail assignments.
Grasshopper Features
- Business Texting. Send and receive professional text messages using your business number to stay responsive to your clients.
- Custom Greetings. Create a professional first impression by recording custom greetings that welcome your callers and direct them appropriately.
- Virtual Extensions. Set up multiple extensions for different departments or team members to route calls to the right person.
- Simultaneous Call Handling. Ensure your callers never hear a busy signal by routing multiple calls to different phones at once.
- Voicemail Transcription. Read your voicemail messages as text delivered straight to your email so you can stay updated discreetly.
- Instant Response. Automatically send a text message to new callers when you can't answer, so you never miss a lead.
Pricing Comparison
Aircall Pricing
- Minimum 3 users
- Unlimited inbound calls
- 50+ integrations
- Call recording
- IVR and basic routing
- SMS (pay-per-use)
- Everything in Essentials, plus:
- Salesforce integration
- Power Dialer
- Live call monitoring
- Advanced analytics
- Dedicated account manager
Grasshopper Pricing
- 1 phone number
- 1 extension
- Unlimited users
- Business texting
- Call forwarding
- Voicemail transcription
- Everything in True Solo, plus:
- 3 phone numbers
- Unlimited extensions
- Call transfers
- Custom greetings
- Mobile and desktop apps
Pros & Cons
Aircall
Pros
- Seamless integration with popular CRM platforms
- Extremely fast setup for international numbers
- User-friendly interface requires almost no training
- Reliable mobile app for remote teams
- Excellent call quality on stable connections
Cons
- Minimum requirement of three users
- Higher price point than basic VoIP
- Occasional lag during high-volume periods
- SMS features limited in certain regions
Grasshopper
Pros
- Extremely easy to set up on existing personal phones
- Separates personal and business calls effectively
- Professional sounding automated greetings and menus
- Reliable mobile app for remote work flexibility
Cons
- Lacks advanced features like call recording
- International calling requires a pre-paid deposit
- Texting is limited to US and Canadian numbers