HaloITSM
HaloITSM is a comprehensive IT service management platform that aligns your IT delivery with business needs through automated workflows, centralized ticketing, and an intuitive self-service portal for your employees.
Kissflow
Kissflow is a unified low-code work platform that enables you to manage processes, projects, and cases within a single integrated environment to streamline your business operations and digital transformation.
Quick Comparison
| Feature | HaloITSM | Kissflow |
|---|---|---|
| Website | haloitsm.com | kissflow.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $75/month | $1500/month |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1994 | 2012 |
| Headquarters | Stowmarket, UK | Chennai, India |
Overview
HaloITSM
HaloITSM provides you with a single, centralized platform to manage your entire IT service delivery. You can move away from fragmented tools and manual processes by adopting a system that integrates ticketing, asset management, and change control into one interface. It helps you standardize your service levels and ensures your team follows ITIL best practices without the usual administrative burden.
You can empower your end-users with a sleek self-service portal, reducing the volume of repetitive tickets hitting your desk. The platform is designed to scale with your organization, offering deep customization options that allow you to mirror your specific business logic. Whether you are managing internal IT requests or supporting external clients, you get the visibility needed to improve resolution times and maintain high satisfaction scores.
Kissflow
Kissflow provides a unified space where you can manage all your work, from simple task lists to complex automated business processes. Instead of jumping between disconnected tools, you can build custom applications and automate workflows using a simple drag-and-drop interface that requires no coding knowledge. This flexibility allows you to digitize manual tasks like expense approvals, employee onboarding, or lead management in minutes.
The platform is designed to bridge the gap between business users and IT departments by providing a secure, governed environment for app development. You can track progress through real-time analytics, collaborate with teammates in context, and integrate with your existing software stack. Whether you are a small team or a global enterprise, it helps you eliminate chaos and gain full visibility into your daily operations.
Overview
HaloITSM Features
- Incident Management Restore services quickly by automating ticket routing and prioritizing urgent issues based on your custom business rules.
- Self-Service Portal Reduce your ticket volume by giving users a searchable knowledge base and a simple way to track their own requests.
- Asset Management Track your entire hardware and software inventory in real-time to maintain compliance and manage lifecycle costs effectively.
- Change Control Minimize service disruptions by managing changes through structured approval workflows and automated impact assessments.
- Service Catalog Define and publish your available IT services so users can request exactly what they need through a professional storefront.
- SLA Management Monitor your performance against service level agreements with automated alerts that trigger before deadlines are missed.
Kissflow Features
- No-Code App Builder. Create custom business applications visually with drag-and-drop elements—no programming skills or technical background required.
- Automated Workflows. Design multi-step approval processes and conditional routing to ensure tasks always reach the right person at the right time.
- Case Management. Handle unpredictable work like helpdesk tickets or bug tracking with flexible boards that adapt to changing requirements.
- Visual Project Boards. Organize your team's tasks using Kanban, list, or matrix views to keep everyone aligned on deadlines and priorities.
- Real-Time Analytics. Monitor process performance and identify bottlenecks with custom reports and automated dashboards that update as work happens.
- External Portals. Extend your workflows to vendors, partners, or customers by creating secure portals for data entry and status tracking.
Pricing Comparison
HaloITSM Pricing
- All ITIL processes included
- Self-service portal
- Asset & Inventory management
- Knowledge base
- Standard integrations
- Mobile app access
- Everything in Standard, plus:
- Volume-based discounts
- Advanced API access
- Custom implementation support
- Dedicated account management
- Enhanced security options
Kissflow Pricing
- Internal users only
- Simple process builder
- Standard support
- Basic reporting
- Data exports
- Everything in Basic, plus:
- External portal users
- Advanced integration capabilities
- Dedicated account manager
- Custom contract terms
- White-labeling options
Pros & Cons
HaloITSM
Pros
- Extremely flexible configuration options for complex workflows
- Modern and intuitive interface for both agents and users
- Fast and responsive customer support team
- All-inclusive feature set with no hidden module costs
Cons
- Initial setup requires significant time for deep customization
- Reporting engine has a slight learning curve
- Mobile app features are more limited than desktop
Kissflow
Pros
- Extremely intuitive interface for non-technical users
- Fast deployment of simple approval workflows
- Consolidates multiple tools into one platform
- Excellent mobile app for remote approvals
- Responsive customer support team
Cons
- High starting price point for small teams
- Limited customization for complex UI requirements
- Reporting can feel restrictive for advanced users