Heartbeat
Heartbeat is an all-in-one community platform that combines real-time chat, forum discussions, live events, and content hosting to help you build and manage highly engaged online groups and memberships.
Khoros
Khoros is a customer engagement software providing unified solutions for social media management, online community building, and digital contact centers to help you manage brand interactions across all digital channels.
Quick Comparison
| Feature | Heartbeat | Khoros |
|---|---|---|
| Website | heartbeat.chat | khoros.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $49/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2020 | 2019 |
| Headquarters | New York, USA | Austin, USA |
Overview
Heartbeat
Heartbeat is an all-in-one platform designed to help you build, manage, and scale online communities without juggling multiple tools. Instead of forcing your members to switch between Slack for chat, Zoom for meetings, and Teachable for courses, you can host everything in one branded space. You can organize your community into dedicated channels, create long-form forum threads for deep discussions, and host live video events directly within the app.
The platform is built for creators, educators, and organizations who want to foster genuine connection. You can easily manage memberships, process payments through Stripe, and gate content based on specific user groups. Whether you are launching a small mastermind or scaling a massive online school, Heartbeat provides the infrastructure to keep your members engaged and your administrative tasks automated.
Khoros
Khoros provides you with a unified platform to manage every digital interaction your brand has with its customers. You can orchestrate social media marketing, build branded peer-to-peer communities, and run a digital-first contact center from a single interface. By connecting these touchpoints, you ensure your customers receive consistent answers whether they reach out on X (formerly Twitter), WhatsApp, or your own community forums.
The platform is designed for large organizations that need to scale their customer service and engagement without losing the personal touch. You can use AI-powered automation to handle routine inquiries while routing complex issues to the right human agents. This helps you reduce response times, increase customer satisfaction scores, and turn your social media presence into a measurable revenue driver.
Overview
Heartbeat Features
- Real-time Chat Create organized channels for instant messaging so your members can connect and collaborate in real-time.
- Forum Discussions Host long-form threads and searchable discussions to ensure your community's best knowledge never gets lost in the chat.
- Course Hosting Build and sell online courses with a native LMS that keeps your educational content right next to your community.
- Live Events Schedule and host live video calls or webinars directly in the platform with integrated calendar syncing.
- Member Directories Help your members find each other with searchable profiles and custom fields tailored to your community's needs.
- Automated Onboarding Set up automated workflows to welcome new members and guide them through your community's most important resources.
Khoros Features
- Unified Care Desktop. Manage all incoming customer conversations from social media, messaging apps, and review sites in one synchronized inbox.
- Brand Communities. Build a branded space where your customers can help each other, share feedback, and find expert-verified answers.
- Social Publishing. Plan, schedule, and publish your social media content across multiple global accounts using a collaborative visual calendar.
- AI-Powered Bot Orchestration. Deploy intelligent bots to resolve common questions instantly and hand off complex issues to live agents.
- Real-Time Social Listening. Monitor brand mentions and industry trends across the web to understand customer sentiment and identify emerging crises.
- Advanced Analytics. Track team performance and customer engagement metrics with customizable dashboards that prove the ROI of your digital strategy.
Pricing Comparison
Heartbeat Pricing
- Up to 1,000 members
- Unlimited storage
- Custom domain
- Web, iOS, and Android apps
- Stripe payment integration
- Basic reporting
- Everything in Starter, plus:
- Unlimited members
- Advanced analytics
- Custom onboarding flows
- API access
- Removal of Heartbeat branding
Khoros Pricing
Pros & Cons
Heartbeat
Pros
- Consolidates chat, courses, and events into one app
- Clean and modern interface is easy for members
- Strong mobile app performance for on-the-go engagement
- Highly responsive customer support and active development
- Flexible permission settings for different member tiers
Cons
- Learning curve for setting up complex automations
- Lacks a forever-free plan for very small groups
- Limited native integrations compared to older platforms
Khoros
Pros
- Excellent for managing high volumes of social interactions
- Robust community features that drive long-term customer loyalty
- Powerful permission settings for large, global marketing teams
- Consolidated view of the entire customer digital journey
Cons
- Significant learning curve for new platform administrators
- Higher price point compared to mid-market social tools
- Reporting interface can feel complex for basic users