Hiver
Hiver is a multi-channel customer service platform that transforms your Gmail interface into a collaborative help desk for managing shared inboxes, live chat, and voice support without leaving your email.
Spark Mail
Spark is an intelligent email client designed to help you focus on important messages through automated prioritization, collaborative team tools, and integrated AI writing assistance for faster communication.
Quick Comparison
| Feature | Hiver | Spark Mail |
|---|---|---|
| Website | hiverhq.com | sparkmailapp.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $15/month | Free |
| FREE Trial | ✓ 7 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2015 |
| Headquarters | San Jose, USA | Odessa, Ukraine |
Overview
Hiver
Hiver transforms your existing Gmail interface into a powerful customer service hub. Instead of jumping between different tools, you can manage shared inboxes like support@ or info@ directly from the email environment you already know. You can assign emails to team members with one click, track status in real-time, and write internal notes on email threads to collaborate behind the scenes without forwarding messages to colleagues.
Beyond just email, you can handle live chat, WhatsApp messages, and even voice calls from the same sidebar. It eliminates the need for complex help desk training because it lives right inside Gmail. You can also automate repetitive tasks, build custom reports to track team performance, and ensure no customer query ever falls through the cracks. It is ideal for teams that want professional support capabilities without the steep learning curve of traditional software.
Spark Mail
Spark is an intelligent email client that helps you reclaim your inbox by automatically prioritizing important messages. Instead of wading through newsletters and notifications, you see emails from real people first. You can manage multiple accounts from different providers in one unified space, using a Smart Inbox that categorizes incoming mail so you can focus on what matters most.
You can collaborate with your team by drafting emails together in real-time or discussing specific threads in private side-chats. The platform includes a built-in AI assistant to help you draft, rephrase, and proofread replies instantly. Whether you are an individual looking for a cleaner inbox or a team needing better coordination, Spark provides the tools to handle high email volumes without the usual stress.
Overview
Hiver Features
- Shared Inboxes Manage group aliases like support and sales directly from Gmail while keeping track of who is working on what.
- Email Notes Collaborate with your teammates through private notes on email threads instead of using messy forwards or external chat apps.
- Collision Detection See in real-time when another team member is replying to an email so you never send duplicate responses.
- Automated Workflows Set up rules to automatically assign emails based on keywords or sender, saving you hours of manual sorting every week.
- Multi-Channel Support Handle live chat, WhatsApp, and voice calls from a single sidebar without ever leaving your Gmail browser tab.
- Visual Analytics Track key metrics like first response time and resolution rate with built-in dashboards to improve your team performance.
- Email Templates Create and share canned responses with your team to answer common customer questions instantly and maintain a consistent voice.
- Customer Surveys Insert feedback surveys directly into your email signatures to measure customer satisfaction immediately after you resolve an issue.
Spark Mail Features
- Smart Inbox. Automatically categorize your emails into Personal, Notifications, and Newsletters so you can see important messages from real people first.
- Spark AI Assistant. Draft professional replies in seconds, summarize long email threads, and adjust the tone of your writing with integrated artificial intelligence.
- Gatekeeper. Screen new senders before they reach your inbox and block unwanted emails with a single click to keep your workspace clean.
- Team Shared Drafts. Invite teammates to compose emails with you in real-time, allowing for seamless collaboration on important client communications and announcements.
- Priority Email. Mark specific contacts as high priority to ensure their messages always stay at the top of your list for immediate attention.
- Home Screen. Reduce digital distractions with a dedicated home screen that shows your schedule and priority tasks before you dive into your inbox.
Pricing Comparison
Hiver Pricing
- Up to 10 users
- 2 Shared Inboxes
- Shared Labels
- Email Notes
- Collision Detection
- Slack Integration
- Everything in Lite, plus:
- Unlimited users
- Unlimited Shared Inboxes
- WhatsApp & Chat channels
- Automations
- Detailed Analytics
- CSAT Surveys
Spark Mail Pricing
- Smart Inbox
- Smart Search
- 5GB total storage
- Cross-device sync
- Standard Spark AI (limited)
- Everything in Free, plus:
- Full Spark AI Assistant
- Gatekeeper & Block Sender
- Priority Email status
- Shared Drafts for teams
- 50GB storage per user
Pros & Cons
Hiver
Pros
- Zero learning curve since it works entirely inside Gmail
- Eliminates duplicate replies with effective collision detection
- Internal notes keep team communication organized and private
- Setup is extremely fast compared to traditional help desks
Cons
- Requires a Google Workspace account to function
- Mobile app experience is more limited than desktop
- Can feel cluttered if managing many shared inboxes
- No forever-free tier for very small startups
Spark Mail
Pros
- Smart Inbox effectively filters out junk and newsletters
- Unified inbox handles multiple providers with ease
- Modern and intuitive interface requires no training
- Real-time collaborative drafting is excellent for teams
Cons
- Subscription model required for advanced AI features
- Occasional sync delays across different device types
- Limited customization options for folder structures