HotelRunner
HotelRunner is an all-in-one hospitality management platform that helps you manage your property, increase online visibility, and automate bookings across global sales channels and travel agencies.
Intelity
Intelity is a comprehensive guest engagement and staff management platform providing hotels and luxury residences with digital tools like branded mobile apps, in-room tablets, and contactless check-in services.
Quick Comparison
| Feature | HotelRunner | Intelity |
|---|---|---|
| Website | hotelrunner.com | intelity.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $15/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2007 |
| Headquarters | London, UK | Los Angeles, USA |
Overview
HotelRunner
HotelRunner is a comprehensive hospitality platform designed to help you streamline your daily operations and grow your digital presence. Whether you manage a boutique hotel, a vacation rental, or a large resort, you can centralize your inventory and rates in one place. The software eliminates the manual work of updating multiple booking sites by syncing your data across hundreds of online channels instantly.
You can handle everything from direct bookings on your own website to complex distribution through global travel agencies. The platform also provides integrated payment processing and guest communication tools to enhance the visitor experience. By automating these repetitive administrative tasks, you can focus more on your guests while the system works to maximize your occupancy rates and overall revenue.
Intelity
Intelity provides you with a unified platform to manage the entire guest journey from pre-arrival to post-stay. You can replace traditional paper menus and directories with sleek in-room tablets and branded mobile apps that allow your guests to book spa treatments, order room service, or request housekeeping with a few taps. By digitizing these touchpoints, you reduce the workload on your front desk while providing the modern, high-tech experience today's travelers expect.
Beyond the guest interface, the platform includes a robust back-of-house dashboard that helps you track service requests and staff productivity in real-time. You can manage multiple properties from a single login, ensuring brand consistency across your entire portfolio. Whether you run a boutique hotel or a global resort chain, the software helps you capture more ancillary revenue and improve guest satisfaction scores through personalized digital engagement.
Overview
HotelRunner Features
- Channel Manager Sync your prices and availability across 150+ online booking channels simultaneously to prevent overbookings and save time.
- Direct Booking Engine Turn your website and social media pages into powerful sales tools by accepting commission-free direct bookings from guests.
- Property Management System Manage your front desk operations, check-ins, and housekeeping schedules through an intuitive calendar-based interface.
- Guest Relationship Management Send automated pre-arrival and post-stay emails to your guests to improve satisfaction and encourage repeat visits.
- Rate Intelligence Monitor your competitors' pricing in real-time so you can adjust your own rates and stay competitive in your local market.
- Integrated Payments Collect deposits and process credit card payments securely through built-in gateways that support multiple global currencies.
Intelity Features
- Mobile Check-In. Let your guests bypass the front desk and head straight to their rooms with secure digital check-in and mobile keys.
- In-Room Tablets. Replace printed materials with interactive tablets that allow guests to control room environment, order dining, and browse local attractions.
- Guest Messaging. Communicate with your guests in real-time through their preferred channels to resolve issues quickly and provide personalized recommendations.
- Digital Dining. Boost your food and beverage revenue by allowing guests to browse high-quality digital menus and place orders directly.
- GEMS Dashboard. Manage all guest requests and staff work orders from a central dashboard to ensure nothing falls through the cracks.
- Smart Room Controls. Give your guests the power to adjust lighting, temperature, and window treatments directly from their mobile device or tablet.
Pricing Comparison
HotelRunner Pricing
- Channel manager access
- Direct booking engine
- Basic property management tools
- Social media booking integration
- Secure payment processing
- Standard email support
- Everything in Standard, plus:
- Advanced reporting and analytics
- Automated guest messaging
- Rate intelligence tools
- Priority customer support
- Multi-property management capabilities
Intelity Pricing
Pros & Cons
HotelRunner
Pros
- Extensive list of global channel integrations
- User-friendly interface is easy to navigate
- Centralized dashboard simplifies multi-channel management
- Responsive customer support team helps with setup
- Mobile app allows for management on the go
Cons
- Initial setup of channels can be time-consuming
- Occasional sync delays with smaller niche channels
- Advanced reporting features require higher-tier plans
Intelity
Pros
- Significantly reduces front desk congestion during peak hours
- Increases in-room dining revenue through easy digital ordering
- Integrates with a wide variety of property management systems
- Modernizes the guest experience with high-quality hardware options
Cons
- Requires a stable and robust property-wide Wi-Fi network
- Initial setup and staff training takes significant time
- Hardware costs for tablets can be high for large properties