Aircall
Aircall is a cloud-based call center software that integrates with your CRM and helpdesk tools to streamline phone support and sales operations for modern business teams.
Intermedia Unite
Intermedia Unite is a cloud-based unified communications platform that integrates business phone, video conferencing, team chat, and file sharing into a single application to streamline your team collaboration.
Quick Comparison
| Feature | Aircall | Intermedia Unite |
|---|---|---|
| Website | aircall.io | intermedia.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $30/month | $27.99/month |
| FREE Trial | ✓ 7 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 1995 |
| Headquarters | Paris, France | Sunnyvale, USA |
Overview
Aircall
Aircall is a cloud-based phone system designed to help your sales and support teams have more meaningful conversations. Instead of dealing with clunky hardware or disconnected phone lines, you get a digital workspace that lives right inside your computer or mobile device. You can set up local or international numbers in seconds and start taking calls immediately.
The platform shines by connecting your phone activity directly to the tools you already use, like Salesforce, HubSpot, or Zendesk. This means you can see exactly who is calling and access their entire history before you even pick up. It scales easily from small teams to large global operations, helping you maintain a professional presence regardless of where your team is physically located.
Intermedia Unite
Intermedia Unite is a versatile communication tool that brings your office phone system, video meetings, and team messaging together in one place. You can handle all your professional interactions from a single desktop or mobile app, ensuring you stay connected whether you are at your desk or on the move. It eliminates the need for multiple disconnected tools, allowing you to switch between a phone call and a video meeting with just one click.
The platform is designed to support businesses of all sizes, from small local shops to large distributed enterprises. You can manage your entire communication infrastructure through a simplified administrative portal, which reduces the time you spend on technical setup. By integrating file backup and real-time collaboration, it helps you keep your projects moving forward without switching between different software providers.
Overview
Aircall Features
- CRM Integrations Connect your phone system to tools like HubSpot and Salesforce to automatically log calls and sync contact data.
- Power Dialer Automate your outbound dialing sequences to reach more prospects in less time without manual entry errors.
- Live Call Monitoring Listen in on live calls or whisper advice to your teammates to improve training and quality control.
- IVR Directories Set up smart voice menus that route your callers to the right department or agent every time.
- Call Tagging Apply custom tags to your calls so you can categorize conversations and pull detailed reports later.
- Shared Inbox Collaborate with your team on follow-ups by sharing access to call recordings and voicemail assignments.
Intermedia Unite Features
- Business Phone System. Take your office extension anywhere with high-definition voice calling and advanced call routing features on your mobile or desktop.
- Video Conferencing. Host reliable HD video meetings with screen sharing and interactive tools to keep your remote team engaged and productive.
- Team Chat. Send secure instant messages to individuals or groups to get quick answers and reduce your dependence on internal emails.
- File Sync and Share. Collaborate on documents in real-time with secure file storage that automatically backs up your important business data.
- Mobile App. Turn your personal smartphone into a fully functional business phone so you can stay reachable without sharing your private number.
- Presence Indicators. See which colleagues are available, on a call, or in a meeting at a glance to choose the best time to reach out.
Pricing Comparison
Aircall Pricing
- Minimum 3 users
- Unlimited inbound calls
- 50+ integrations
- Call recording
- IVR and basic routing
- SMS (pay-per-use)
- Everything in Essentials, plus:
- Salesforce integration
- Power Dialer
- Live call monitoring
- Advanced analytics
- Dedicated account manager
Intermedia Unite Pricing
- Unlimited local and long distance calling
- Business phone number for every user
- Desktop and mobile applications
- Team chat and messaging
- Video conferencing for up to 4 participants
- 10GB of secure file storage per user
- Everything in Essentials, plus:
- Video conferencing for up to 100 participants
- Unlimited meeting recordings
- 100GB of secure file storage per user
- Integration with popular CRM tools
- Advanced call center features
Pros & Cons
Aircall
Pros
- Seamless integration with popular CRM platforms
- Extremely fast setup for international numbers
- User-friendly interface requires almost no training
- Reliable mobile app for remote teams
- Excellent call quality on stable connections
Cons
- Minimum requirement of three users
- Higher price point than basic VoIP
- Occasional lag during high-volume periods
- SMS features limited in certain regions
Intermedia Unite
Pros
- Reliable call quality even on mobile connections
- Easy setup process for non-technical administrators
- Excellent integration between phone and chat features
- Responsive customer support available 24/7
- Consolidated billing for all communication services
Cons
- Mobile app can occasionally drain battery quickly
- Interface feels slightly dated compared to competitors
- Advanced reporting requires a higher-tier subscription