Infortel Select Reviews, Pricing, Features & Alternatives in 2026
Infortel Select is a cloud-based call accounting and analytics software that provides deep visibility into your organization's communication data to help you manage costs and improve employee productivity.
Infortel Select gives you total visibility into your organization's communication ecosystem by collecting and analyzing data from your phone systems and unified communications platforms. You can track every call, message, and meeting across your entire enterprise to identify trends, monitor employee performance, and ensure your communication infrastructure is being used efficiently.
The platform helps you eliminate telecom waste by identifying unused lines and overcharged services while providing automated reports that simplify department chargebacks. Whether you are managing a single office or a global enterprise, you can use these insights to optimize your staffing levels, improve customer service response times, and significantly reduce your monthly telecommunications spend.
Screenshots & Interface
Key Features
Stop guessing how your team communicates and start using real data. Infortel Select connects directly to your communication hubs to provide the clarity you need to make smarter business decisions.
Real-Time Dashboards
Monitor your call volumes and communication trends as they happen with customizable visual dashboards tailored to your specific KPIs.
Automated Reporting
Schedule detailed reports to arrive in your inbox automatically so you can stay informed without manual data digging.
Departmental Chargebacks
Allocate telecom costs to specific departments or cost centers accurately with automated billing and expense distribution tools.
Carrier Bill Reconciliation
Compare your actual usage data against carrier invoices to identify billing errors and negotiate better rates with your providers.
Unused Line Identification
Find and disconnect underutilized phone lines or licenses to immediately reduce your monthly recurring telecommunications expenses.
UC Analytics Integration
Analyze data from platforms like Microsoft Teams and Cisco Webex alongside traditional voice data for a unified view.
Integrations
Microsoft Teams
Cisco Webex
Avaya
Zoom
RingCentral
Mitel
Genesys
Five9
8x8
ServiceNow
Pricing Plans
Pricing for Infortel Select is customized based on your specific communication infrastructure, the number of users, and the endpoints you need to monitor. You can choose between cloud-hosted or on-premise deployments depending on your security needs. Contact their sales team to receive a tailored quote that fits your organization's scale and requirements.
Pros & Cons
Based on feedback from IT managers and telecom administrators, here is what you can expect when implementing Infortel Select in your environment:
Pros
Excellent visibility into complex multi-vendor communication environments
Automated reporting saves hours of manual data entry
Highly responsive customer support for technical setup
Effective at identifying immediate cost-saving opportunities
Cons
Initial configuration can be complex for large enterprises
User interface feels dated compared to modern SaaS
Custom pricing makes it difficult to budget quickly
Who Should Use Infortel Select?
Perfect for mid-market and enterprise organizations needing to consolidate communication data from multiple platforms into a single pane of glass.
Best for Company Sizes
mid-market
enterprise
Popular Industries
healthcare
finance
government
Our Verdict
Infortel Select is a reliable choice if you need to gain control over sprawling telecom costs and complex unified communication setups. It excels at turning raw call data into actionable business intelligence that can justify your department's budget and improve operational efficiency.
While the interface may not be the most modern on the market, the depth of its reporting and reconciliation features is hard to match. You should consider this platform if your goal is to eliminate billing errors and gain a 360-degree view of how your employees interact with customers.
Ready to Try Infortel Select?
Start your 0-day free trial today—no credit card required. See why over 0 teams trust Infortel Select