Infortel Select
Infortel Select is a cloud-based call accounting and analytics software that provides deep visibility into your organization's communication data to help you manage costs and improve employee productivity.
Metabase
Metabase is an open-source business intelligence tool that lets you create charts and dashboards by asking questions about your data without needing to write complex SQL code.
Quick Comparison
| Feature | Infortel Select | Metabase |
|---|---|---|
| Website | isi-info.com | metabase.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | $85/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1986 | 2014 |
| Headquarters | Schaumburg, USA | San Francisco, USA |
Overview
Infortel Select
Infortel Select gives you total visibility into your organization's communication ecosystem by collecting and analyzing data from your phone systems and unified communications platforms. You can track every call, message, and meeting across your entire enterprise to identify trends, monitor employee performance, and ensure your communication infrastructure is being used efficiently.
The platform helps you eliminate telecom waste by identifying unused lines and overcharged services while providing automated reports that simplify department chargebacks. Whether you are managing a single office or a global enterprise, you can use these insights to optimize your staffing levels, improve customer service response times, and significantly reduce your monthly telecommunications spend.
Metabase
Metabase is an intuitive business intelligence platform designed to help you and your team uncover insights from your data without needing a degree in data science. You can connect it to your existing databases and start asking questions immediately through a simple visual interface. It eliminates the bottleneck of waiting for data analysts by giving everyone the power to create their own charts, filtered lists, and automated dashboards.
Whether you are a startup looking to track growth or an enterprise needing to democratize data access, you can choose between self-hosting the open-source version or using their managed cloud service. It solves the problem of data silos by providing a central place where you can visualize trends, set up automated alerts, and share interactive reports with your entire organization in just a few clicks.
Overview
Infortel Select Features
- Real-Time Dashboards Monitor your call volumes and communication trends as they happen with customizable visual dashboards tailored to your specific KPIs.
- Automated Reporting Schedule detailed reports to arrive in your inbox automatically so you can stay informed without manual data digging.
- Departmental Chargebacks Allocate telecom costs to specific departments or cost centers accurately with automated billing and expense distribution tools.
- Carrier Bill Reconciliation Compare your actual usage data against carrier invoices to identify billing errors and negotiate better rates with your providers.
- Unused Line Identification Find and disconnect underutilized phone lines or licenses to immediately reduce your monthly recurring telecommunications expenses.
- UC Analytics Integration Analyze data from platforms like Microsoft Teams and Cisco Webex alongside traditional voice data for a unified view.
Metabase Features
- Visual Query Builder. Ask questions and build complex reports using a simple point-and-click interface without writing a single line of SQL code.
- Interactive Dashboards. Create and share dynamic dashboards that let you filter and drill down into specific data points with one click.
- SQL Editor. Switch to a professional SQL editor when you need to perform advanced data transformations or write complex custom queries.
- Automated Subscriptions. Set up regular data deliveries to your email or Slack channel so you always stay updated on your key metrics.
- Data Sandboxing. Control exactly what your team members can see by creating secure environments that limit access to sensitive data rows.
- Embedded Analytics. Insert your charts and dashboards directly into your own application or website to provide data insights to your customers.
Pricing Comparison
Infortel Select Pricing
Metabase Pricing
- Includes 5 users
- Fully managed cloud hosting
- Automatic updates and backups
- Unlimited dashboards and charts
- Email and Slack integrations
- Standard support access
- Everything in Starter, plus:
- Includes 10 users
- Advanced permissions and sandboxing
- White-labeling and custom branding
- Audit logs for security tracking
- Priority technical support
Pros & Cons
Infortel Select
Pros
- Excellent visibility into complex multi-vendor communication environments
- Automated reporting saves hours of manual data entry
- Highly responsive customer support for technical setup
- Effective at identifying immediate cost-saving opportunities
Cons
- Initial configuration can be complex for large enterprises
- User interface feels dated compared to modern SaaS
- Custom pricing makes it difficult to budget quickly
Metabase
Pros
- Extremely easy for non-technical users to navigate
- Fast setup process for connecting major databases
- Clean and modern user interface design
- Powerful open-source version available for free
- Seamless integration with Slack for automated alerts
Cons
- Visual builder can struggle with complex joins
- Limited chart customization compared to high-end tools
- Cloud pricing is a significant jump from free
- Requires SQL knowledge for very advanced reporting