Kipsu
Kipsu is a real-time engagement platform that enables service-driven teams to communicate with customers through text messaging and digital channels to improve service scores and build loyalty.
Mews
Mews is a cloud-based hospitality management system that automates operations for hotels and hostels, featuring integrated payments, guest journey management, and a vast marketplace of third-party software integrations.
Quick Comparison
| Feature | Kipsu | Mews |
|---|---|---|
| Website | kipsu.com | mews.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $99/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2010 | 2012 |
| Headquarters | Minneapolis, USA | Prague, Czech Republic |
Overview
Kipsu
Kipsu helps you build stronger relationships with your customers by meeting them where they already are: their mobile phones. Instead of relying on outdated phone calls or paper surveys, you can engage in real-time digital conversations through SMS, WhatsApp, and social messaging. This allows your team to address concerns instantly, fulfill requests faster, and capture feedback while the customer is still on-site.
The platform is specifically designed for high-touch service industries like hospitality, healthcare, and higher education. You can manage all incoming digital requests from a single desktop or mobile dashboard, ensuring no message falls through the cracks. By making your team more accessible, you can significantly boost customer satisfaction scores and create a more personalized service experience without adding extra staff.
Mews
Mews is a flexible hospitality cloud designed to help you move away from legacy systems and embrace modern, automated operations. You can manage every aspect of your property—from the front desk and housekeeping to finance and guest experiences—within a single, intuitive interface. The platform focuses on removing administrative friction, allowing your staff to spend more time engaging with guests rather than staring at screens.
You can transform the guest journey by offering online check-in, digital keys, and automated settlement of payments. Whether you run a boutique hotel, a large international chain, or a hybrid hostel, the software scales to meet your needs. By centralizing your data and connecting to hundreds of industry-specific apps, you gain a clear overview of your performance while providing a personalized experience for every visitor.
Overview
Kipsu Features
- Omnichannel Messaging Manage SMS, WhatsApp, and social media messages from one central inbox so you never miss a customer request.
- Internal Team Collaboration Tag colleagues and hand off conversations between departments to ensure the right person handles every guest inquiry.
- Scheduled Messaging Automate welcome messages or check-out reminders to reach your customers at the most impactful moments of their journey.
- Real-Time Analytics Track response times and engagement metrics to see exactly how your digital communication impacts service scores.
- Digital Concierge Provide instant answers to common questions using saved templates that keep your brand voice consistent and professional.
- Mobile App Access Stay connected to your customers from anywhere on the property with native mobile apps for your service team.
Mews Features
- Mews Operations. Streamline your front office and housekeeping tasks with a mobile-friendly dashboard that updates room statuses in real-time.
- Mews Payments. Automate your entire payment process with secure, integrated processing that eliminates manual data entry and reduces chargebacks.
- Guest Journey. Empower your guests with branded online check-in and check-out options to reduce lobby wait times and improve satisfaction.
- Mews Marketplace. Connect your property to over 1,000 industry apps including POS, CRM, and revenue management systems with one-click integrations.
- Multi-Property Management. Manage multiple locations from a single login, allowing you to standardize settings and view aggregated reporting across your portfolio.
- Mews Terminals. Sync your physical card readers directly with your property management system to ensure every transaction is recorded accurately.
Pricing Comparison
Kipsu Pricing
Mews Pricing
- Core property management features
- Mews Operations dashboard
- Integrated payment processing
- Online guest check-in
- Access to Mews Marketplace
- Standard reporting tools
- Everything in Pro, plus:
- Advanced automation rules
- Multi-property management tools
- Priority technical support
- Custom API access
- Enhanced data analytics
Pros & Cons
Kipsu
Pros
- Increases guest satisfaction scores through faster response times
- Easy for staff to learn with minimal technical training
- Reduces front desk congestion by moving inquiries to text
- Strong integration capabilities with major property management systems
- Enables personalized service at a much larger scale
Cons
- Custom pricing requires a sales call to get started
- Lacks a forever-free tier for very small businesses
- Requires consistent staff monitoring to be truly effective
Mews
Pros
- Modern and intuitive user interface
- Extensive library of third-party integrations
- Automated payment processing saves significant time
- Strong mobile functionality for floor staff
- Frequent updates and new feature releases
Cons
- Initial setup and configuration is complex
- Customer support response times can vary
- Higher price point than basic competitors
- Steep learning curve for advanced features