Five9
Five9 is a cloud contact center solution that uses artificial intelligence to help you automate customer interactions and provide your agents with real-time coaching to improve service results.
Kixie
Kixie is an automated sales engagement platform providing ultra-reliable cloud voice and SMS solutions designed to help sales teams boost connect rates and close more deals through intelligent automation.
Quick Comparison
| Feature | Five9 | Kixie |
|---|---|---|
| Website | five9.com | kixie.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $35/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2001 | 2013 |
| Headquarters | San Ramon, USA | Santa Monica, USA |
Overview
Five9
Five9 is a cloud-based contact center platform designed to help you manage customer interactions across voice, email, chat, and social media. Instead of managing disconnected hardware, you get a unified digital workspace where your agents can handle inbound and outbound calls while accessing customer data from your CRM. The platform focuses on using automation to handle routine inquiries so your team can focus on complex issues that require a human touch.
You can scale your operations up or down based on seasonal demand without worrying about physical infrastructure. It provides your managers with real-time visibility into agent performance and customer sentiment through AI-driven analytics. Whether you run a small help desk or a massive global support operation, the software helps you reduce wait times and increase first-contact resolution through intelligent routing and automated self-service options.
Kixie
Kixie is a sales engagement platform that transforms how your team handles outbound calling and texting. You can automate the most tedious parts of the sales process, like dialing numbers and logging activities, directly within your existing CRM. By using intelligent tools like local presence dialing, you can significantly increase the chances of prospects answering your calls.
You get a complete suite of communication tools including enterprise-grade voice, SMS, and automated follow-ups. Whether you are a small sales team or a high-volume call center, the platform helps you eliminate manual data entry and focus on having meaningful conversations. It integrates with dozens of popular CRMs to ensure every interaction is tracked and recorded automatically.
Overview
Five9 Features
- Intelligent Virtual Assistant Deploy AI-driven bots to handle routine customer questions and tasks automatically without needing a live agent.
- Omnichannel Routing Direct customers to the right agent across voice, chat, email, and SMS based on their specific needs.
- Agent Assist Provide your agents with real-time guidance and automated summaries during live calls to speed up resolutions.
- Predictive Dialer Automate your outbound dialing to increase talk time and ensure your agents spend more time speaking with prospects.
- Workflow Automation Connect your contact center to your CRM to trigger automatic data updates and follow-up tasks across platforms.
- Real-Time Reporting Monitor your team's performance with live dashboards that track call volume, wait times, and customer satisfaction metrics.
Kixie Features
- PowerCall Dialer. Click any phone number on your screen to start a call instantly and automatically log the outcome in your CRM.
- Local Presence. Show a local area code to your prospects to increase your connection rates by up to 400 percent.
- Automated SMS. Send personalized text messages automatically based on call outcomes or CRM triggers to keep prospects engaged.
- Voicemail Drop. Leave a pre-recorded, professional voicemail with a single click so you can move immediately to your next lead.
- Live Call Coaching. Listen in on live calls and whisper advice to your reps or join the conversation to help close deals.
- CRM Sync. Connect your CRM to automatically sync call recordings, notes, and activities without any manual effort from your team.
Pricing Comparison
Five9 Pricing
Kixie Pricing
- Click-to-call dialer
- Two-way CRM integration
- Call recording and tracking
- Mobile app access
- Inbound call queuing
- Everything in Integrated, plus:
- External local presence
- SMS and MMS messaging
- Voicemail drop
- Sales leaderboard
- Live call coaching
Pros & Cons
Five9
Pros
- Reliable uptime for critical business communications
- Deep integrations with popular CRM platforms
- Flexible scaling for seasonal call volume
- Powerful AI tools for automated summaries
- Comprehensive reporting and supervisor monitoring tools
Cons
- Interface can feel dated for some users
- Initial configuration requires significant technical setup
- Advanced reporting has a steep learning curve
Kixie
Pros
- Seamless integration with major CRMs like HubSpot
- Local presence significantly improves lead connection rates
- Setup is fast and requires minimal technical knowledge
- Reliable call quality and stable mobile application
- Excellent customer support and onboarding assistance
Cons
- Pricing is higher than basic VoIP providers
- Occasional lag when syncing with certain CRMs
- Advanced automation requires the more expensive tiers