Kustomer
Kustomer is a customer service platform that provides a unified timeline view of every interaction and transaction to help your team deliver personalized support across all digital channels.
LiveChat
LiveChat is a customer service platform that helps you connect with website visitors in real-time to provide instant support, capture qualified leads, and increase your online sales conversions.
Quick Comparison
| Feature | Kustomer | LiveChat |
|---|---|---|
| Website | kustomer.com | livechat.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $89/month | $20/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2002 |
| Headquarters | New York, USA | Wroclaw, Poland |
Overview
Kustomer
Kustomer is a modern customer service platform designed to move you away from fragmented tickets and toward continuous customer conversations. Instead of searching through disconnected emails and chats, you see a single, chronological timeline of every interaction, purchase, and website visit. This data-rich view allows your agents to provide deeply personalized support without asking customers to repeat their history.
You can automate repetitive tasks using intelligent workflows and deploy AI-powered bots to handle routine inquiries across email, chat, and social media. The platform is built for high-growth brands and enterprise teams that need to manage high volumes of support requests while maintaining a human touch. By connecting your back-office data directly into the support interface, you can process returns, update orders, and manage subscriptions without ever leaving the conversation screen.
LiveChat
LiveChat is a versatile communication tool designed to help you engage with your customers the moment they land on your website. Instead of waiting for emails, you can solve problems instantly through a sleek chat widget that fits your brand. You can manage multiple conversations at once, use canned responses for speed, and see what customers are typing before they even hit send.
The platform is built for teams of all sizes, from solo entrepreneurs to large support departments in retail, tech, and service industries. It helps you move beyond simple messaging by providing detailed customer profiles and chat transcripts that integrate directly with your CRM. You can also track agent performance and customer satisfaction levels to ensure your support team stays efficient and helpful.
Overview
Kustomer Features
- Omnichannel Timeline View every customer interaction across email, chat, voice, and social media in one continuous, chronological thread.
- Kustomer IQ Deploy AI-powered chatbots to resolve common issues instantly and route complex conversations to the right human agents.
- Visual Workflow Builder Automate routine tasks and business processes with a drag-and-drop builder—no coding or technical expertise required.
- Sentiment Analysis Monitor customer emotions in real-time so you can prioritize frustrated users and intervene before issues escalate.
- Proactive Messaging Reach out to customers before they ask for help based on their behavior or specific website actions.
- Real-time Reporting Track team performance and customer satisfaction with customizable dashboards that update as conversations happen.
LiveChat Features
- Sneak Peek. See what your customers are typing in real-time before they send the message so you can prepare faster answers.
- Canned Responses. Save and reuse answers to common questions with simple keyboard shortcuts to speed up your workflow.
- Targeted Greetings. Set up automated triggers that send personalized messages to visitors based on their behavior or current page.
- Chat Tags. Categorize your conversations with custom tags to identify trends and organize your support data for better reporting.
- File Sharing. Send and receive documents, screenshots, and guides directly within the chat window to resolve issues more effectively.
- Rich Messages. Use clickable buttons and product cards to guide your customers through your website and boost sales.
Pricing Comparison
Kustomer Pricing
- Omnichannel timeline
- Standard reporting
- Self-service help center
- Standard workflows
- Email and chat support
- Everything in Professional, plus:
- Advanced reporting
- Customized team roles
- Extended API limits
- Real-time dashboards
- Multi-brand support
LiveChat Pricing
- 14-day chat history
- Basic widget customization
- Ticketing system
- Data encryption
- Daily performance summary
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Multiple brand support
Pros & Cons
Kustomer
Pros
- Unified timeline provides excellent customer context
- Powerful automation capabilities reduce manual work
- Seamless switching between different communication channels
- Highly customizable interface matches your workflow
- Strong integration with e-commerce platforms
Cons
- Higher price point than basic helpdesks
- Initial setup and configuration takes time
- Reporting tools have a slight learning curve
LiveChat
Pros
- Extremely easy to set up and customize
- Sneak peek feature significantly reduces response times
- Reliable mobile app for managing chats on-the-go
- Clean and intuitive interface for support agents
Cons
- No forever-free plan available for small users
- Pricing can become expensive for large teams
- Advanced reporting is locked behind higher tiers