LiveChat
LiveChat is a customer service platform that helps you connect with website visitors in real-time to provide instant support, capture qualified leads, and increase your online sales conversions.
LivePerson
LivePerson is an enterprise conversational AI platform that helps you create and manage automated messaging experiences across multiple digital channels to improve customer engagement and support efficiency.
Quick Comparison
| Feature | LiveChat | LivePerson |
|---|---|---|
| Website | livechat.com | liveperson.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $20/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 45 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2002 | 1995 |
| Headquarters | Wroclaw, Poland | New York, USA |
Overview
LiveChat
LiveChat is a versatile communication tool designed to help you engage with your customers the moment they land on your website. Instead of waiting for emails, you can solve problems instantly through a sleek chat widget that fits your brand. You can manage multiple conversations at once, use canned responses for speed, and see what customers are typing before they even hit send.
The platform is built for teams of all sizes, from solo entrepreneurs to large support departments in retail, tech, and service industries. It helps you move beyond simple messaging by providing detailed customer profiles and chat transcripts that integrate directly with your CRM. You can also track agent performance and customer satisfaction levels to ensure your support team stays efficient and helpful.
LivePerson
LivePerson helps you transform how you connect with customers by shifting from traditional voice calls to rich, asynchronous messaging. You can manage all your customer conversations in one place, whether they happen on WhatsApp, Apple Business Chat, SMS, or your own mobile app. The platform uses AI to understand customer intent and provides your agents with real-time suggestions to resolve issues faster.
You can build and deploy sophisticated AI chatbots without deep technical knowledge using their integrated development tools. This allows you to automate routine inquiries while ensuring a smooth handoff to human agents for complex tasks. It is designed for mid-market and enterprise brands that need to scale their customer operations while maintaining a personal touch across every digital touchpoint.
Overview
LiveChat Features
- Sneak Peek See what your customers are typing in real-time before they send the message so you can prepare faster answers.
- Canned Responses Save and reuse answers to common questions with simple keyboard shortcuts to speed up your workflow.
- Targeted Greetings Set up automated triggers that send personalized messages to visitors based on their behavior or current page.
- Chat Tags Categorize your conversations with custom tags to identify trends and organize your support data for better reporting.
- File Sharing Send and receive documents, screenshots, and guides directly within the chat window to resolve issues more effectively.
- Rich Messages Use clickable buttons and product cards to guide your customers through your website and boost sales.
LivePerson Features
- Conversational Cloud. Manage all your customer messages from SMS, social media, and web chat in a single, unified workspace.
- Conversation Builder. Create and deploy automated AI chatbots using a low-code interface to handle common customer requests instantly.
- Intent Manager. Analyze customer messages in real-time to understand exactly what they need and route them to the right resource.
- Agent Assist. Empower your human agents with AI-generated content recommendations and knowledge base articles during live conversations.
- Proactive Messaging. Reach out to your customers with personalized updates and offers before they even have to ask for help.
- Meaningful Resolution Score. Track how effectively your conversations actually solve customer problems rather than just measuring chat duration.
Pricing Comparison
LiveChat Pricing
- 14-day chat history
- Basic widget customization
- Ticketing system
- Data encryption
- Daily performance summary
- Unlimited chat history
- Full widget customization
- Agent groups
- Basic reporting
- Multiple brand support
LivePerson Pricing
Pros & Cons
LiveChat
Pros
- Extremely easy to set up and customize
- Sneak peek feature significantly reduces response times
- Reliable mobile app for managing chats on-the-go
- Clean and intuitive interface for support agents
Cons
- No forever-free plan available for small users
- Pricing can become expensive for large teams
- Advanced reporting is locked behind higher tiers
LivePerson
Pros
- Excellent integration with major messaging apps like WhatsApp
- Robust AI capabilities for understanding complex customer intent
- Scales easily to handle massive conversation volumes
- Detailed analytics provide deep insights into customer behavior
Cons
- Initial setup and configuration can be complex
- Reporting interface has a steep learning curve
- Pricing can be high for smaller organizations