Lookback
Lookback is a comprehensive user research platform that allows you to record high-quality remote or in-person interviews and usability tests while capturing screen interactions and participant facial expressions.
Cisco Webex
Cisco Webex is a comprehensive cloud collaboration platform providing secure video conferencing, team messaging, cloud calling, and virtual event tools to help teams work together effectively from any location.
Quick Comparison
| Feature | Lookback | Cisco Webex |
|---|---|---|
| Website | lookback.com | webex.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $25/month | Free |
| FREE Trial | ✓ 60 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1995 |
| Headquarters | Stockholm, Sweden | San Jose, USA |
Overview
Lookback
Lookback is a dedicated user research platform that helps you see through your customers' eyes. Instead of relying on static feedback, you can watch real people interact with your apps, websites, or prototypes in real-time. You can host live moderated sessions where you talk directly to participants or set up unmoderated tasks that users complete on their own schedule.
The platform automatically records the participant's screen, their face via webcam, and their voice, providing a complete picture of the user experience. You can invite your entire team to watch sessions live in a virtual observation room, where they can take timestamped notes and create highlight reels. It solves the problem of fragmented research data by keeping all your recordings, notes, and insights in one centralized, searchable home.
Cisco Webex
Cisco Webex gives you a unified space to meet, call, and message your team from any device. You can host high-definition video meetings with AI-powered features like background noise removal and real-time translations. Beyond simple meetings, the platform provides dedicated spaces for persistent team messaging, file sharing, and whiteboarding, ensuring your projects keep moving forward even after the call ends.
You can manage your entire communication stack through a single app, whether you are making professional business calls or hosting large-scale virtual events for thousands of attendees. The platform is built with enterprise-grade security at its core, protecting your data with end-to-end encryption. It scales easily from individual freelancers using the free version to global corporations requiring advanced administrative controls and deep hardware integrations.
Overview
Lookback Features
- Live Moderated Research Conduct face-to-face interviews and usability tests in real-time while recording the participant's screen and reactions simultaneously.
- Unmoderated Tasks Send a link to participants so they can complete research tasks at their convenience without a researcher present.
- Virtual Observation Rooms Invite stakeholders to watch live sessions behind a digital one-way mirror where they can chat and take notes privately.
- Timestamped Notes Type notes during a live session or while watching a recording to automatically link your observations to specific moments.
- Highlight Reels Clip the most important moments from your research sessions and combine them into powerful video presentations for your team.
- Prototype Integration Test your ideas early by running research sessions on prototypes from tools like Figma, Adobe XD, and InVision.
Cisco Webex Features
- AI Noise Removal. Eliminate distracting background sounds like barking dogs or lawnmowers so your voice remains clear during every important meeting.
- Real-time Translation. Break down language barriers by viewing live captions translated into over 100 languages during your video conferences.
- Persistent Messaging. Keep your project conversations organized in dedicated spaces where you can share files and tag teammates anytime.
- Interactive Whiteboarding. Brainstorm ideas visually with your team on a digital canvas that you can access from your laptop or mobile.
- Slido Integration. Engage your audience with live polls, quizzes, and moderated Q&A sessions directly within your meeting interface.
- Custom Layouts. Take control of your view by resizing and moving video feeds to focus on the speakers or content you need.
Pricing Comparison
Lookback Pricing
- 10 sessions per year
- Unlimited collaborators
- Self-test (unmoderated)
- Live (moderated)
- 60-day free trial
- Everything in Freelance, plus:
- 100 sessions per year
- Unlimited projects
- Insights and highlight reels
- Remote moderated research
- Priority support
Cisco Webex Pricing
- Meetings up to 40 minutes
- Up to 100 attendees
- Unlimited 1:1 and group messaging
- Local meeting recordings
- Screen sharing and whiteboarding
- Noise removal technology
- Everything in Free, plus:
- Meetings up to 24 hours
- Up to 150 attendees
- 5GB cloud recording storage
- Live captions in English
- Standard technical support
Pros & Cons
Lookback
Pros
- Exceptional 60-day trial period for thorough testing
- Simultaneous recording of screen, face, and audio
- Seamless virtual observation for remote stakeholders
- Easy highlight reel creation for stakeholder presentations
- Works well across mobile and desktop platforms
Cons
- Participants sometimes struggle with initial plugin installation
- Requires a very stable internet connection for live sessions
- No built-in participant recruitment panel available
- Limited automated transcription features compared to competitors
Cisco Webex
Pros
- Superior audio and video quality even on low bandwidth
- Industry-leading security features and data encryption
- Excellent integration with Cisco hardware and room kits
- Reliable background noise cancellation technology
- Generous free tier for basic personal use
Cons
- Interface can feel cluttered compared to simpler competitors
- Desktop application requires significant system resources
- Initial setup for administrative features is complex