Lyssna
Lyssna is a comprehensive user research platform that helps you gather high-quality feedback through various testing methods like prototype testing, five-second tests, and card sorting to build better products.
Maze
Maze is a continuous discovery platform that helps product teams collect user insights through unmoderated testing, survey tools, and automated reporting to make data-driven design decisions faster.
Quick Comparison
| Feature | Lyssna | Maze |
|---|---|---|
| Website | lyssna.com | maze.co |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2018 |
| Headquarters | Melbourne, Australia | Paris, France |
Overview
Lyssna
Lyssna (formerly UsabilityHub) is a versatile user research platform designed to help you make data-driven design decisions. You can run a variety of tests, including first-click analysis, five-second tests, and preference tests, to understand how people interact with your designs before you commit to development. The platform allows you to recruit from a massive research panel or invite your own participants to get feedback in minutes rather than days.
You can also conduct more complex research like card sorting and tree testing to optimize your site's information architecture. Whether you are a solo designer or part of a large product team, Lyssna provides the tools to validate your ideas and improve user experience. The platform scales with your needs, offering a free plan for basic testing and robust paid tiers for advanced research requirements.
Maze
Maze is a continuous discovery platform designed to help you integrate user insights into every stage of the product development lifecycle. Instead of waiting weeks for research results, you can run unmoderated tests on prototypes from Figma, Adobe XD, or Sketch and receive actionable data in hours. It transforms the way your team validates ideas by turning qualitative feedback into quantitative metrics that everyone can understand.
You can easily recruit participants from your own database or use the built-in panel to reach specific demographics quickly. The platform automatically generates visual reports, making it simple to share findings with stakeholders and justify design changes. Whether you are a solo designer or part of a large product organization, Maze helps you build better user experiences by removing the guesswork from the design process.
Overview
Lyssna Features
- Prototype Testing Import your Figma designs and watch how users navigate through your flows to identify friction points early.
- Five-Second Tests Measure the first impressions of your designs by asking users what they remember after a brief five-second viewing.
- Card Sorting Understand how your users categorize information so you can build intuitive navigation menus and site structures.
- First Click Tests Track where users click first when given a specific task to ensure your call-to-actions are effective.
- Preference Tests Present multiple design variations to your audience and let them vote on which one they find most appealing.
- Research Panel Access over 530,000 global participants to get high-quality feedback from your specific target demographic within hours.
Maze Features
- Prototype Testing. Import your designs from Figma or Adobe XD to see exactly where users click and where they get stuck.
- Card Sorting. Understand how your users categorize information so you can build more intuitive navigation menus and site structures.
- Tree Testing. Evaluate the hierarchy of your website or app by asking users to find specific items within a text-only structure.
- Live Website Testing. Test your published website to identify usability issues and conversion bottlenecks on live pages without changing any code.
- Automated Reporting. Generate instant, presentation-ready reports that highlight heatmaps, misclick rates, and average time-on-task for every test you run.
- Participant Recruitment. Access a global panel of over 6 million participants or send targeted prompts to your own customers directly.
Pricing Comparison
Lyssna Pricing
- Unlimited active tests
- Tests up to 2 mins long
- Self-recruited responses only
- Basic reporting
- 1 viewer seat
- Everything in Free, plus:
- Tests up to 5 mins long
- Buy responses from Lyssna panel
- 3 editor seats
- CSV data export
- Conditional logic
Maze Pricing
- 1 active project
- Up to 7 blocks per Maze
- 300 responses per year
- Closed card sorting
- Basic reporting
- Everything in Free, plus:
- Up to 30 active projects
- Unlimited blocks per Maze
- 1,200 responses per year
- Open card sorting
- PDF report exports
Pros & Cons
Lyssna
Pros
- Extremely fast turnaround times for panel responses
- Very easy to set up simple tests
- Clean and intuitive interface for researchers
- Great variety of unmoderated testing methods
- Flexible pricing for occasional research needs
Cons
- Panel recruitment costs can add up quickly
- Limited features for moderated qualitative research
- Analysis tools are basic compared to enterprise platforms
Maze
Pros
- Seamless integration with popular design tools like Figma
- Fast turnaround times for unmoderated user feedback
- Beautifully designed automated reports save hours of manual work
- Easy for non-researchers to set up and launch tests
Cons
- Significant price jump from free to paid tiers
- Prototype loading speeds can be slow for large files
- Limited flexibility in customizing the final report layout