Lyssna
Lyssna is a comprehensive user research platform that helps you gather high-quality feedback through various testing methods like prototype testing, five-second tests, and card sorting to build better products.
User Interviews
User Interviews is a specialized recruitment platform that connects researchers with a database of over 4 million participants to streamline participant sourcing, screening, and scheduling for UX research.
Quick Comparison
| Feature | Lyssna | User Interviews |
|---|---|---|
| Website | lyssna.com | userinterviews.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2015 |
| Headquarters | Melbourne, Australia | New York, USA |
Overview
Lyssna
Lyssna (formerly UsabilityHub) is a versatile user research platform designed to help you make data-driven design decisions. You can run a variety of tests, including first-click analysis, five-second tests, and preference tests, to understand how people interact with your designs before you commit to development. The platform allows you to recruit from a massive research panel or invite your own participants to get feedback in minutes rather than days.
You can also conduct more complex research like card sorting and tree testing to optimize your site's information architecture. Whether you are a solo designer or part of a large product team, Lyssna provides the tools to validate your ideas and improve user experience. The platform scales with your needs, offering a free plan for basic testing and robust paid tiers for advanced research requirements.
User Interviews
User Interviews is a dedicated participant recruitment platform designed to take the manual labor out of finding research subjects. Whether you are conducting usability tests, 1-on-1 interviews, or longitudinal studies, you can source high-quality participants from their massive 4-million-person panel or manage your own internal database of users.
You can automate the most tedious parts of the research process, including screening applicants, scheduling sessions across time zones, and distributing incentive payments. The platform helps you move from project launch to your first interview in as little as a few hours, ensuring your product decisions are always backed by real human feedback without the typical recruiting bottlenecks.
Overview
Lyssna Features
- Prototype Testing Import your Figma designs and watch how users navigate through your flows to identify friction points early.
- Five-Second Tests Measure the first impressions of your designs by asking users what they remember after a brief five-second viewing.
- Card Sorting Understand how your users categorize information so you can build intuitive navigation menus and site structures.
- First Click Tests Track where users click first when given a specific task to ensure your call-to-actions are effective.
- Preference Tests Present multiple design variations to your audience and let them vote on which one they find most appealing.
- Research Panel Access over 530,000 global participants to get high-quality feedback from your specific target demographic within hours.
User Interviews Features
- Recruit from Research Hub. Access a diverse panel of over 4 million vetted participants filtered by profession, demographics, and custom screener surveys.
- Automated Scheduling. Sync your calendar so participants can book available slots instantly, eliminating back-and-forth emails and manual coordination.
- Custom Screener Surveys. Build detailed qualification surveys to ensure you only spend time talking to people who meet your exact criteria.
- Incentive Distribution. Automate the payment process by sending digital gift cards to participants immediately after they complete your research session.
- Research Hub CRM. Build and manage your own private panel of customers with tags, activity history, and automated invitation workflows.
- Multi-Channel Invitations. Invite your own users to studies via email or branded intercept pop-ups directly on your website or application.
Pricing Comparison
Lyssna Pricing
- Unlimited active tests
- Tests up to 2 mins long
- Self-recruited responses only
- Basic reporting
- 1 viewer seat
- Everything in Free, plus:
- Tests up to 5 mins long
- Buy responses from Lyssna panel
- 3 editor seats
- CSV data export
- Conditional logic
User Interviews Pricing
- No monthly subscription fee
- $45 per completed session
- Access to 4m+ participants
- Automated scheduling tools
- Incentive management
- Everything in Pay as you go, plus:
- 15 included sessions per year
- Reduced per-session rates
- Basic Research Hub features
- Standard support access
Pros & Cons
Lyssna
Pros
- Extremely fast turnaround times for panel responses
- Very easy to set up simple tests
- Clean and intuitive interface for researchers
- Great variety of unmoderated testing methods
- Flexible pricing for occasional research needs
Cons
- Panel recruitment costs can add up quickly
- Limited features for moderated qualitative research
- Analysis tools are basic compared to enterprise platforms
User Interviews
Pros
- Extremely fast turnaround for finding niche participants
- Automated incentive payments save significant administrative time
- High-quality screening tools ensure relevant interview subjects
- Excellent customer support for complex recruiting needs
Cons
- Per-session recruitment fees can become expensive
- Limited international participant availability in some regions
- Learning curve for managing large internal panels