Deskpro
Deskpro is an all-in-one help desk software that centralizes your customer communications across email, chat, voice, and social media into a single, organized interface.
Missive
Missive is a collaborative email and chat platform that unites your team's communication by combining shared inboxes with real-time chat and collaborative draft editing in one interface.
Quick Comparison
| Feature | Deskpro | Missive |
|---|---|---|
| Website | deskpro.com | missiveapp.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $29/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2001 | 2015 |
| Headquarters | London, UK | Quebec City, Canada |
Overview
Deskpro
Deskpro is a flexible help desk solution that lets you manage all your customer support channels from one place. Instead of jumping between tabs, you can handle emails, live chats, phone calls, and social media messages within a unified desktop or web interface. You can automate your repetitive workflows using powerful triggers and escalations, ensuring no customer inquiry falls through the cracks.
The platform is designed to grow with you, offering both cloud-hosted and on-premise deployment options to meet your specific security needs. Whether you are a small team or a large enterprise, you can customize every part of the interface and data structure to match your unique support processes and branding requirements.
Missive
Missive is a collaborative email and chat platform designed to help your team manage communication without jumping between different apps. You can manage shared inboxes for email, SMS, WhatsApp, and social media while chatting with teammates right inside the same interface. This eliminates the need for internal forward chains and BCCs, as you can discuss specific messages in side-chats and co-author replies in real-time.
The software is built for teams of all sizes, from small startups to large support organizations, who need to coordinate on high volumes of external communication. You can automate your workflows with rules, use canned responses for faster replies, and integrate your favorite CRM or project management tools directly into your inbox to keep your data synchronized.
Overview
Deskpro Features
- Omnichannel Inbox Manage email, chat, voice, and social media messages in one unified view so you never miss a customer request.
- Live Chat Engage with your website visitors in real-time and convert chats into help desk tickets instantly for seamless follow-up.
- Knowledge Base Create a self-service portal where your customers can find answers quickly, reducing the volume of repetitive support tickets.
- Help Desk Automation Set up custom triggers and actions to automate ticket routing, status updates, and time-based escalations automatically.
- Built-in Voice Make and receive calls directly through your help desk with full call recording and automatic ticket creation.
- Custom Fields Tailor your data collection by adding unlimited custom fields to tickets, users, and organizations to track what matters.
- Community Forums Build a space where your users can share ideas, provide feedback, and help each other solve common problems.
- Robust Reporting Monitor team performance and customer satisfaction with built-in dashboards and custom reports that track your key metrics.
Missive Features
- Shared Inboxes. Manage group addresses like info@ or support@ together with your team and assign conversations to specific members.
- Collaborative Writing. Compose emails together in real-time with a shared editor, seeing your teammate's changes as they happen.
- Internal Chat. Discuss specific emails or social media messages with your team in private side-chats right next to the conversation.
- Workflow Automation. Create rules to automatically snooze, archive, or assign messages based on specific triggers and conditions you define.
- Unified Channels. Connect your email, WhatsApp, SMS, Messenger, and Instagram accounts to manage all customer interactions in one place.
- Canned Responses. Save time by creating shared templates for common questions that your whole team can access and use instantly.
Pricing Comparison
Deskpro Pricing
- All features included
- Email and Help Center channels
- Basic automation tools
- Standard reporting
- Mobile app access
- Everything in Team, plus:
- Omnichannel support (Chat, Voice)
- Advanced automation and triggers
- Full API access
- Custom CSS and branding
- Priority support
Missive Pricing
- Up to 3 users
- 15 days of history
- 2 shared accounts
- Collaborative writing
- Internal chat threads
- Everything in Free, plus:
- 6 months of history
- 5 shared accounts
- Unlimited personal accounts
- Standard integrations
- Rules and automation
Pros & Cons
Deskpro
Pros
- Highly customizable interface fits unique business workflows
- Consolidates multiple communication channels into one view
- On-premise deployment option provides total data control
- Feature-rich platform includes tools others charge extra for
Cons
- Initial setup requires time due to deep customization
- Interface can feel dense for brand new users
- Mobile app functionality is more limited than desktop
Missive
Pros
- Seamless transition between internal chat and external email
- Real-time collaborative drafting prevents duplicate replies
- Clean interface that feels familiar to email users
- Powerful rules engine for complex inbox management
Cons
- Free version has very limited message history
- Mobile app can feel slightly cluttered on smaller screens
- Learning curve for setting up complex automated rules