MakeShift
MakeShift is a cloud-based employee scheduling software that helps you create rotas faster, track time accurately, and communicate with your team through a simple mobile-first interface.
Monet WFM
Monet WFM is a cloud-based workforce management solution providing call centers with automated scheduling, forecasting, and real-time adherence tools to optimize staffing levels and improve service quality.
Quick Comparison
| Feature | MakeShift | Monet WFM |
|---|---|---|
| Website | makeshift.ca | monetsoftware.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $2.75/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2006 |
| Headquarters | Calgary, Canada | Los Angeles, USA |
Overview
MakeShift
MakeShift is a people-first scheduling platform designed to eliminate the headaches of manual shift management. You can build complex schedules in minutes using a drag-and-drop interface that accounts for employee availability, qualifications, and labor costs. By moving your rotas to the cloud, you ensure your team always has the most up-to-date information right on their phones.
The platform bridges the gap between management and staff by allowing you to approve time-off requests, manage shift swaps, and track attendance in real-time. It specifically targets industries with fluctuating shifts like healthcare, retail, and hospitality. You can reduce HERO (unnecessary overtime) and ensure your business stays compliant with labor laws while keeping your employees engaged and informed.
Monet WFM
Monet WFM helps you take the guesswork out of call center staffing by automating complex scheduling and forecasting tasks. Instead of relying on spreadsheets, you can use historical data to predict call volumes and ensure you have the right number of agents available at all times. You can manage shifts, track agent adherence in real-time, and handle time-off requests through a centralized cloud platform.
The software focuses on reducing operational costs while improving your service levels. You can easily adjust schedules to account for unexpected spikes in volume or agent absences. It is designed specifically for contact centers that need to balance employee satisfaction with strict performance targets, providing a user-friendly interface for both managers and agents to stay aligned on daily goals.
Overview
MakeShift Features
- Drag-and-Drop Scheduling Create and adjust weekly schedules in seconds by dragging shifts across your screen to the right team members.
- Mobile App for Staff Give your team the power to view schedules, request time off, and swap shifts directly from their smartphones.
- Photo Radar Time Clock Prevent buddy punching by having your employees clock in via a tablet that captures a photo for verification.
- Availability Management Let your employees set their own preferred working hours so you only schedule people who are actually available.
- Shift Exchange Enable your staff to trade shifts with qualified colleagues, which you can then approve or deny with one click.
- Real-Time Notifications Send instant alerts to your team's phones whenever a schedule is published or a shift change occurs.
- Labor Cost Tracking Monitor your labor spend as you build schedules to ensure you stay within budget and avoid costly overtime.
- Automated Reminders Reduce no-shows by automatically sending your employees reminders before their scheduled shifts begin.
Monet WFM Features
- Automated Forecasting. Predict future call volumes based on historical data so you can plan your staffing requirements with high precision.
- Intelligent Scheduling. Create optimized shift patterns that account for agent skills, availability, and labor laws while meeting your service goals.
- Real-Time Adherence. Monitor agent activity as it happens to ensure your team stays on schedule and identify immediate staffing gaps.
- Intra-Day Management. Re-forecast and adjust your schedules throughout the day to respond quickly to unexpected changes in call volume.
- Agent Self-Service. Empower your agents to view schedules, request time off, and swap shifts through a dedicated web portal.
- Performance Dashboards. Track key metrics like shrinkage and occupancy through visual reports to identify areas for operational improvement.
Pricing Comparison
MakeShift Pricing
- Drag-and-drop scheduling
- Employee mobile app
- Availability management
- Shift exchange & swaps
- Time off requests
- In-app messaging
- Everything in Essentials, plus:
- Photo Radar time clock
- GPS-enabled clock-in
- Payroll exports
- Advanced labor reporting
- Department-level permissions
Monet WFM Pricing
Pros & Cons
MakeShift
Pros
- Extremely intuitive interface for both managers and employees
- Significantly reduces the time spent on weekly schedule creation
- Mobile app is highly reliable for remote shift management
- Excellent customer support team that responds quickly to issues
Cons
- Limited customization options for very complex labor rules
- Reporting tools could be more robust for enterprise needs
- Occasional sync delays between the web and mobile apps
Monet WFM
Pros
- Significantly reduces time spent on manual scheduling
- Cloud-based deployment allows for easy remote access
- Accurate forecasting helps maintain consistent service levels
- User-friendly interface for agents to manage shifts
Cons
- Initial setup requires significant data configuration
- Reporting tools can have a slight learning curve
- Pricing is not transparent for small teams