Monet WFM
Monet WFM is a cloud-based workforce management solution providing call centers with automated scheduling, forecasting, and real-time adherence tools to optimize staffing levels and improve service quality.
When I Work
When I Work is a complete employee scheduling and time tracking solution designed to help you manage hourly teams, reduce labor costs, and improve workplace communication through a centralized mobile-first platform.
Quick Comparison
| Feature | Monet WFM | When I Work |
|---|---|---|
| Website | monetsoftware.com | wheniwork.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $2.5/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 2010 |
| Headquarters | Los Angeles, USA | Minneapolis, USA |
Overview
Monet WFM
Monet WFM helps you take the guesswork out of call center staffing by automating complex scheduling and forecasting tasks. Instead of relying on spreadsheets, you can use historical data to predict call volumes and ensure you have the right number of agents available at all times. You can manage shifts, track agent adherence in real-time, and handle time-off requests through a centralized cloud platform.
The software focuses on reducing operational costs while improving your service levels. You can easily adjust schedules to account for unexpected spikes in volume or agent absences. It is designed specifically for contact centers that need to balance employee satisfaction with strict performance targets, providing a user-friendly interface for both managers and agents to stay aligned on daily goals.
When I Work
When I Work is a mobile-first platform that simplifies how you manage hourly employees. Instead of messy spreadsheets and endless phone calls, you get a centralized hub to build schedules in minutes, track attendance, and chat with your team. You can easily handle shift swaps, monitor labor costs against your budget, and ensure everyone knows exactly when and where they need to work.
The software solves the headache of manual scheduling by allowing you to fill open shifts instantly and verify employee locations via GPS geofencing. Whether you run a single coffee shop or manage multiple retail locations, it helps you stay organized and compliant with labor laws while giving your employees the flexibility they crave through a user-friendly mobile app.
Overview
Monet WFM Features
- Automated Forecasting Predict future call volumes based on historical data so you can plan your staffing requirements with high precision.
- Intelligent Scheduling Create optimized shift patterns that account for agent skills, availability, and labor laws while meeting your service goals.
- Real-Time Adherence Monitor agent activity as it happens to ensure your team stays on schedule and identify immediate staffing gaps.
- Intra-Day Management Re-forecast and adjust your schedules throughout the day to respond quickly to unexpected changes in call volume.
- Agent Self-Service Empower your agents to view schedules, request time off, and swap shifts through a dedicated web portal.
- Performance Dashboards Track key metrics like shrinkage and occupancy through visual reports to identify areas for operational improvement.
When I Work Features
- One-Click Scheduling. Build and publish your entire weekly schedule in minutes using custom templates and automated shift assignments.
- Mobile Time Clock. Turn any smartphone or tablet into a precise time clock with GPS verification to ensure your team is on-site.
- Team Messaging. Communicate with your entire staff or specific groups instantly without sharing private phone numbers or using external apps.
- Shift Swapping. Empower your employees to trade shifts or find coverage themselves, requiring only your final digital approval.
- Labor Cost Tracking. Monitor your labor spending in real-time against your sales forecasts to prevent costly overtime before it happens.
- Auto-Scheduling. Generate optimal schedules automatically based on employee availability, qualifications, and your specific business requirements.
Pricing Comparison
Monet WFM Pricing
When I Work Pricing
- Standard scheduling tools
- Team messaging and chat
- Shift trading and drops
- Time off management
- Multiple locations and sites
- In-app employee training
- Everything in Standard, plus:
- Custom reporting and exports
- Labor forecasting tools
- Shift bidding capabilities
- Role-based permissions
- Advanced API access
Pros & Cons
Monet WFM
Pros
- Significantly reduces time spent on manual scheduling
- Cloud-based deployment allows for easy remote access
- Accurate forecasting helps maintain consistent service levels
- User-friendly interface for agents to manage shifts
Cons
- Initial setup requires significant data configuration
- Reporting tools can have a slight learning curve
- Pricing is not transparent for small teams
When I Work
Pros
- Intuitive mobile app makes shift management easy for employees
- Reduces time spent on scheduling by up to 80 percent
- GPS geofencing prevents early clock-ins and time theft
- Seamless integration with popular payroll providers like ADP
Cons
- Mobile app can occasionally lag during peak usage
- Advanced reporting is locked behind the higher pricing tier
- Initial setup of employee availability takes some time