Mouseflow
Mouseflow is a behavior analytics software that helps you optimize website conversions by recording visitor sessions and generating heatmaps to uncover why users drop off your site.
Smartlook
Smartlook is a visual analytics platform that combines session recordings and event tracking to help you understand exactly how users interact with your websites and mobile applications.
Quick Comparison
| Feature | Mouseflow | Smartlook |
|---|---|---|
| Website | mouseflow.com | smartlook.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 30 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2009 | 2016 |
| Headquarters | Copenhagen, Denmark | Brno, Czech Republic |
Overview
Mouseflow
Mouseflow is a behavior analytics tool that lets you see exactly how visitors interact with your website. Instead of guessing why people leave your site, you can watch session replays to identify points of friction and use heatmaps to see where users click, scroll, and move their cursors. This visibility helps you fix broken elements and improve your overall user experience.
You can also build conversion funnels to track where users drop off and use form analytics to see which fields cause the most frustration. The platform is designed for marketing teams, UX designers, and product managers who need to turn data into actionable site improvements. It works across all modern web frameworks and scales from personal blogs to large enterprise e-commerce sites.
Smartlook
Smartlook helps you eliminate the guesswork behind user behavior on your website or mobile app. By combining high-quality session recordings with powerful event tracking, you can see exactly where users get stuck, which features they ignore, and why they drop off before converting. It provides a complete visual history of every user's journey, allowing you to watch replays of actual browsing sessions to identify bugs or UX friction points in real-time.
You can build conversion funnels to track specific user paths and use heatmaps to see where people click most often. The platform is designed for product managers, developers, and UX researchers who need to move beyond basic pageview metrics to understand the 'why' behind user actions. Whether you are debugging a mobile app or optimizing a checkout flow, it gives you the visual evidence needed to make data-driven improvements.
Overview
Mouseflow Features
- Session Replay Watch real-time recordings of your visitors to see exactly where they get stuck or frustrated on your site.
- Dynamic Heatmaps Visualize user behavior with six types of heatmaps that track clicks, scrolls, attention, and movement across your pages.
- Conversion Funnels Create custom funnels to identify the specific pages where you are losing potential customers during the checkout process.
- Form Analytics Improve your lead generation by seeing which form fields take too long to fill or cause users to abandon.
- Friction Scoring Automatically identify unhappy users with a score that flags 'rage clicks' and 'random movement' so you can prioritize fixes.
- Feedback Campaigns Launch targeted surveys to ask your visitors specific questions at the exact moment they experience a problem.
Smartlook Features
- Session Recordings. Watch high-quality replays of every user session to see exactly how people navigate your website or mobile app.
- Event Tracking. Track specific actions like button clicks or form submissions automatically without needing to write custom code for every event.
- Conversion Funnels. Build multi-step funnels to identify the exact moment users drop off and watch recordings of those specific sessions.
- Heatmaps. Visualize where users click, move, and scroll most frequently to understand which elements of your page grab the most attention.
- Mobile App Analytics. Analyze user behavior on iOS and Android apps with specialized wireframe rendering that protects user privacy while showing interactions.
- Crash Reports. Link session recordings directly to app crashes so you can see the exact steps a user took before the error occurred.
Pricing Comparison
Mouseflow Pricing
- 500 sessions per month
- 1 website
- 1 month of data storage
- Unlimited heatmaps
- Key features included
- Everything in Free, plus:
- 5,000 sessions per month
- 1 website
- 3 months of data storage
- 1 funnel and 1 form
- Email support
Smartlook Pricing
- 1,500 monthly sessions
- 1 month data retention
- 3 heatmaps
- 2 funnels
- Basic event tracking
- Everything in Free, plus:
- 5,000 monthly sessions
- 3 months data retention
- 10 heatmaps
- 10 funnels
- REST API access
Pros & Cons
Mouseflow
Pros
- Automatic friction detection saves time finding bugs
- Heatmaps work on dynamic and password-protected pages
- Generous free tier for low-traffic websites
- Easy installation with a single tracking script
Cons
- Session limits can be reached quickly on high-traffic sites
- Interface can feel slightly dated compared to competitors
- Data storage duration is limited on lower tiers
Smartlook
Pros
- Easy setup with a single snippet of code
- Seamless integration between recordings and funnels
- Excellent mobile app session replay capabilities
- Generous 30-day trial for testing premium features
Cons
- Session limits can be reached quickly on high-traffic sites
- Data retention is limited on lower-priced tiers
- Slight learning curve for advanced event filtering