Groove
Groove is a simple help desk software designed to help small businesses manage customer support emails, live chat, and knowledge bases through a collaborative team inbox.
MxToolbox
MxToolbox provides a comprehensive suite of diagnostic tools and monitoring services to help you maintain healthy email delivery and resolve complex DNS or server configuration issues quickly.
Quick Comparison
| Feature | Groove | MxToolbox |
|---|---|---|
| Website | groovehq.com | mxtoolbox.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $12/month | Free |
| FREE Trial | ✓ 7 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2004 |
| Headquarters | Newport, USA | Austin, USA |
Overview
Groove
Groove provides a streamlined help desk solution that feels just like using personal email but with powerful collaboration tools behind the scenes. You can manage all your customer interactions—from email and live chat to social media—in one unified dashboard. This eliminates the clutter of shared passwords and forwarded threads, allowing your team to work together on tickets without stepping on each other's toes.
The platform is specifically built for growing small businesses that have outgrown traditional email but find enterprise tools too complex. You can set up a self-service knowledge base to reduce ticket volume and use built-in reporting to track your team's performance. With its focus on simplicity, you can get your entire support operation up and running in minutes rather than days.
MxToolbox
MxToolbox is your go-to platform for diagnosing and monitoring email delivery and infrastructure health. You can perform instant lookups for MX records, DNS configurations, and blacklist status to identify why your emails might be landing in spam folders. It simplifies the technical complexity of email protocols like SPF, DKIM, and DMARC by providing clear, actionable reports that show you exactly what needs fixing.
You can also set up automated monitoring to get alerted the moment your domain appears on a blacklist or if your mail server goes offline. This proactive approach helps you protect your brand reputation and ensures your critical communications always reach their destination. Whether you are an IT professional managing multiple domains or a small business owner troubleshooting a single mail server, the platform provides the visibility you need to keep your email systems running smoothly.
Overview
Groove Features
- Shared Inbox Manage all your support emails, chats, and social messages in one collaborative space where nothing falls through the cracks.
- Knowledge Base Create a 24/7 self-service help center so your customers can find answers instantly without needing to email you.
- Live Chat Connect with your website visitors in real-time to answer questions and solve issues before they leave your site.
- Internal Notes Collaborate privately with teammates directly inside support tickets to solve complex problems faster without the customer seeing.
- Collision Detection See exactly who is viewing or replying to a ticket in real-time to prevent double-replies to customers.
- Reporting & Analytics Track your average response times, resolution rates, and busiest hours to optimize your team's performance and schedule.
MxToolbox Features
- Blacklist Monitoring. Check your IP or domain against over 100 blacklists and receive instant alerts if you are ever listed.
- DNS Lookups. Perform comprehensive lookups for MX, A, and TXT records to verify your server is configured correctly.
- DMARC Reporting. Analyze your DMARC data to see who is sending email on your behalf and block unauthorized spoofing attempts.
- Mail Server Diagnostics. Test your mail server's SMTP connection to identify performance bottlenecks or security vulnerabilities in your setup.
- SPF & DKIM Validation. Verify your email authentication records are valid so major providers like Google and Outlook trust your messages.
- Domain Health Reports. Run a single check to see a complete overview of your domain's technical health and security status.
Pricing Comparison
Groove Pricing
- Unlimited conversations
- 1 Mailbox
- 1 Knowledge Base
- Web Widget
- Basic reporting
- Assignment & internal notes
- Everything in Standard, plus:
- Unlimited Mailboxes
- Unlimited Knowledge Bases
- Live Chat
- Reporting API
- 25+ Integrations
MxToolbox Pricing
- Unlimited manual lookups
- 1 Blacklist monitor
- Weekly health reports
- Basic DNS diagnostics
- Community support access
- Everything in Free, plus:
- DMARC aggregate reporting
- Fraud and spoofing alerts
- Advanced blacklist monitoring
- Configuration change alerts
- Email delivery trend analysis
Pros & Cons
Groove
Pros
- Extremely easy to set up and learn
- Interface feels familiar like a standard inbox
- Excellent internal collaboration tools for teams
- Affordable pricing for small support teams
- Clean and clutter-free user interface
Cons
- Limited advanced automation for complex workflows
- Reporting can be too basic for large teams
- Fewer native integrations than enterprise competitors
MxToolbox
Pros
- Fast and reliable DNS lookup results
- Comprehensive coverage of global email blacklists
- Easy to understand DMARC report visualizations
- Generous free tier for basic troubleshooting
- Proactive alerts prevent long-term delivery issues
Cons
- Interface feels dated compared to modern tools
- Steep pricing jump for professional tiers
- Learning curve for interpreting technical DNS data