NinjaOne
NinjaOne is a unified IT management platform that provides remote monitoring, management, patch automation, and endpoint security to help IT teams and MSPs maintain visibility and control over their entire infrastructure.
Syncro
Syncro is an all-in-one RMM and PSA platform designed specifically for managed service providers to streamline operations, automate billing, and provide proactive IT support for their clients.
Quick Comparison
| Feature | NinjaOne | Syncro |
|---|---|---|
| Website | ninjaone.com | syncrosecure.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $139/month |
| FREE Trial | ✓ 0 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2017 |
| Headquarters | Austin, USA | Seattle, USA |
Overview
NinjaOne
NinjaOne gives you a single pane of glass to monitor, manage, and support all your IT assets from anywhere. You can automate the hardest parts of IT, like patching operating systems and third-party applications, without needing a VPN or local network connection. It simplifies your daily workflow by combining endpoint management, remote access, and ticketing into one intuitive interface.
Whether you are an MSP managing multiple clients or an internal IT department supporting a distributed workforce, the platform helps you reduce downtime and improve security. You can deploy scripts, manage backups, and provide real-time support to your users across Windows, macOS, and Linux devices. The software is designed to scale with your growth, offering a pay-per-device model that ensures you only pay for what you actually use.
Syncro
Syncro provides a unified platform that combines Remote Monitoring and Management (RMM) with Professional Services Automation (PSA) to help you run your IT business more efficiently. Instead of toggling between disconnected tools, you can manage your entire workflow—from automated patch management and remote desktop access to help desk ticketing and recurring billing—within a single, integrated interface.
You can proactively monitor your clients' endpoints, resolve issues before they escalate, and automate your most time-consuming administrative tasks. The platform is built specifically for managed service providers (MSPs) who want to scale their operations without the overhead of complex, fragmented systems. By centralizing your data, you gain better visibility into your profitability and technician productivity while providing a more responsive service to your customers.
Overview
NinjaOne Features
- Automated Patching Automate the identification and deployment of patches for Windows, macOS, and Linux to keep your systems secure and up to date.
- Remote Monitoring Get real-time alerts and health data for all your endpoints so you can resolve issues before your users even notice them.
- Endpoint Backup Protect your critical business data with integrated cloud backup that you can manage and restore directly from the main console.
- Remote Access Take control of remote devices instantly with one-click access tools like TeamViewer or Splashtop to provide fast technical support.
- Scripting & Automation Deploy custom scripts or use pre-built automations to handle repetitive tasks across thousands of devices simultaneously without manual effort.
- IT Asset Discovery Maintain a complete and accurate inventory of every hardware and software asset on your network automatically with no manual tracking.
Syncro Features
- Remote Monitoring. Monitor your clients' assets in real-time and receive instant alerts when systems require your attention or maintenance.
- Automated Billing. Sync your RMM data directly to your invoices to ensure you never miss a billable moment or asset.
- Patch Management. Schedule and automate software updates across all your managed endpoints to keep your clients' systems secure and compliant.
- Integrated Ticketing. Manage customer requests and technical issues from a centralized help desk that links directly to asset history.
- Remote Desktop. Launch secure remote sessions directly from the dashboard to troubleshoot and resolve client issues without leaving your desk.
- Scripting Engine. Deploy custom scripts across multiple devices simultaneously to automate repetitive maintenance tasks and system configurations.
Pricing Comparison
NinjaOne Pricing
Syncro Pricing
- Unlimited endpoints
- Full RMM & PSA features
- Remote desktop access
- Automated billing & invoicing
- Scripting & patch management
- Mobile app access
- Everything in Monthly, plus:
- Discounted per-technician rate
- Predictable annual budgeting
- Unlimited managed assets
- Priority support access
- Full platform integration
Pros & Cons
NinjaOne
Pros
- Modern and intuitive interface requires very little training
- Fast and responsive web console saves time during tasks
- Highly rated customer support with quick response times
- Powerful automation engine simplifies complex patching workflows
Cons
- Mobile app lacks some features found in desktop version
- Reporting customization can be difficult for complex requirements
- Pricing is not transparent without contacting a sales representative
Syncro
Pros
- Unlimited endpoint pricing allows for high-margin scaling
- Unified RMM and PSA eliminates data silos
- Fast and responsive web-based user interface
- Powerful scripting engine for advanced automation
- Frequent updates and new feature releases
Cons
- Mobile app has limited functionality compared to desktop
- Reporting tools can be difficult to customize
- Learning curve for complex automation workflows