Luma Health
Luma Health is a comprehensive patient engagement platform that automates communication and scheduling to help healthcare providers reduce no-shows and improve patient access through a unified digital front door.
OhMD
OhMD is a healthcare communication platform that simplifies patient engagement through HIPAA-compliant texting, electronic forms, and automated scheduling to improve clinical workflows and patient satisfaction.
Quick Comparison
| Feature | Luma Health | OhMD |
|---|---|---|
| Website | lumahealth.io | ohmd.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2013 |
| Headquarters | San Francisco, USA | Burlington, USA |
Overview
Luma Health
Luma Health provides you with a unified platform to manage the entire patient journey from discovery to recovery. You can automate the most time-consuming parts of your practice, such as appointment reminders, waitlist management, and insurance verification. By replacing manual phone calls with automated text-based communication, you reduce administrative burden while meeting patients where they are—on their mobile devices.
The platform integrates directly with over 80 Electronic Health Records (EHR) systems to ensure your data stays synchronized in real-time. You can use it to fill last-minute cancellations automatically, collect patient feedback through automated surveys, and offer virtual visits through a built-in telehealth module. It is designed for clinics, health systems, and specialty practices that want to modernize their patient experience without adding more staff.
OhMD
OhMD is a communication platform designed to help you connect with your patients as easily as you text your friends. Instead of playing phone tag or dealing with clunky patient portals, you can send secure, HIPAA-compliant messages directly to a patient's mobile phone. This helps you speed up intake, reduce no-shows, and handle prescription refills without the administrative headache of traditional office phone systems.
You can manage your entire practice's communication from a single inbox, allowing your team to collaborate on patient care in real-time. Whether you are a solo practitioner or part of a large health system, the platform scales to meet your needs by integrating with your existing Electronic Health Record (EHR) system. It effectively removes the barriers to patient access while keeping your clinical data secure and organized.
Overview
Luma Health Features
- Smart Waitlist Fill last-minute cancellations automatically by sending text alerts to patients who want earlier appointments, keeping your schedule optimized.
- Actionable Reminders Send automated appointment reminders that allow patients to confirm, cancel, or reschedule directly via text message without calling your office.
- Digital Intake Let your patients complete registration forms and upload insurance cards on their phones before they arrive to reduce waiting room congestion.
- Two-Way Texting Chat with your patients in real-time through a secure, HIPAA-compliant interface that feels as natural as texting a friend.
- Self-Scheduling Enable patients to book their own appointments online 24/7 based on your real-time availability in your EHR system.
- Patient Feedback Collect reviews and satisfaction scores automatically after visits to improve your online reputation and identify areas for operational growth.
OhMD Features
- HIPAA-Compliant Texting. Message your patients securely without requiring them to download an app or remember complex portal login credentials.
- Electronic Patient Forms. Send intake forms and consent documents via text so patients can complete them on their phones before arriving.
- Video Visits. Launch encrypted telehealth sessions with a single click directly from your secure messaging conversation with a patient.
- Automated Scheduling. Let patients book or reschedule their own appointments through automated workflows that sync directly with your office calendar.
- EHR Integration. Sync your conversations and patient data automatically with over 50 leading Electronic Health Record systems to save time.
- Colleague Messaging. Communicate internally with your clinical team in secure threads to coordinate care and discuss sensitive patient details.
Pricing Comparison
Luma Health Pricing
OhMD Pricing
- HIPAA-compliant texting
- Patient communication
- Colleague messaging
- Mobile and desktop apps
- Secure file sharing
- Everything in Free, plus:
- Broadcast messaging
- Electronic forms
- Video visits
- Automated workflows
- EHR integration
Pros & Cons
Luma Health
Pros
- Significant reduction in appointment no-show rates
- Seamless real-time integration with major EHR systems
- Intuitive interface for both staff and patients
- Automated waitlist effectively recovers lost revenue
- Excellent customer support during the implementation phase
Cons
- Initial configuration of complex workflows takes time
- Customization options can feel overwhelming at first
- Pricing is higher than basic reminder-only tools
OhMD
Pros
- High patient adoption since no app download is required
- Significantly reduces daily office phone call volume
- Easy setup process for small clinical teams
- Seamless integration with many popular EHR platforms
Cons
- Advanced features require a custom price quote
- Free version lacks essential automation for large teams
- Initial learning curve for managing high message volumes