KrispCall
KrispCall is a cloud-based phone system providing businesses with virtual numbers, smart call routing, and contact center features to streamline global communication and enhance team collaboration.
OpenPhone
OpenPhone is a modern business phone system that adds a professional work line to your existing devices while providing powerful team collaboration features and automated communication workflows.
Quick Comparison
| Feature | KrispCall | OpenPhone |
|---|---|---|
| Website | krispcall.com | openphone.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $15/month | $15/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2020 | 2018 |
| Headquarters | London, UK | San Francisco, USA |
Overview
KrispCall
KrispCall is a modern cloud phone system designed to help you manage business communications from anywhere in the world. You can purchase international, local, or toll-free numbers in over 100 countries and handle calls and texts through a single, unified dashboard. It eliminates the need for expensive hardware by turning your computer or smartphone into a fully functional business phone.
You can easily collaborate with your team using shared numbers, allowing multiple members to answer calls and respond to messages instantly. The platform solves the complexity of managing global teams by providing features like intelligent call routing, interactive voice response, and detailed call analytics. Whether you are a solo founder or a growing support team, you can scale your communication infrastructure without technical headaches.
OpenPhone
OpenPhone is a digital phone system designed to help you separate your professional and personal communications without needing a second device. You can claim a dedicated local or toll-free number and manage all your calls, texts, and contacts through a sleek, intuitive app. It transforms your phone into a powerful business tool that works across your smartphone, tablet, and computer simultaneously.
The platform is built for modern teams who need more than just a dialer. You can share phone numbers with teammates to handle incoming queries together, set specific business hours to protect your personal time, and automate repetitive tasks like following up with missed calls. It integrates directly with your existing tech stack, ensuring your communication data stays synced with your CRM and productivity tools.
Overview
KrispCall Features
- Unified Callbox Manage all your calls, SMS, and voicemails from a single interface to keep your conversations organized and accessible.
- Shared Phone Numbers Allow multiple team members to handle calls and texts from the same number to ensure no customer query goes unanswered.
- Intelligent Call Routing Direct incoming calls to the right department or team member automatically based on your specific business hours and availability.
- Call Recording Record your business conversations automatically to monitor service quality, train your staff, and keep accurate records for compliance.
- In-App Contact Management Sync and manage your business contacts directly within the app so you always know exactly who is calling you.
- Live Call Monitoring Listen in on active calls in real-time to provide immediate coaching to your agents and maintain high support standards.
OpenPhone Features
- Shared Phone Numbers. Work together with your team on a single number to answer calls and respond to texts simultaneously.
- Business Hour Settings. Set specific hours for your professional line so you can enjoy your personal time without work interruptions.
- Snippet Responses. Create and use message templates to answer common questions instantly and maintain a consistent brand voice.
- Call Recording. Record your conversations automatically or on-demand to keep accurate records and improve your team's performance.
- Auto-Attendant (IVR). Route your callers to the right person or department with a professional phone menu and custom greetings.
- AI Call Summaries. Save time with automated transcripts and summaries that capture the key points of every conversation you have.
Pricing Comparison
KrispCall Pricing
- 1 Local number included
- Unlimited inbound calls
- Shared phone numbers
- Call forwarding and transfer
- Basic call analytics
- SMS and Voicemail
- Everything in Essential, plus:
- Unlimited local outbound calls
- Call recording
- IVR (Smart IVR)
- External integrations
- Business hours settings
OpenPhone Pricing
- One local or toll-free number
- Unlimited talk and text in US/Canada
- Voicemail-to-text transcription
- Shared team phone numbers
- Basic call recording
- Set business hours
- Everything in Starter, plus:
- AI call summaries and transcripts
- Group calling and warm transfers
- Advanced IVR (Auto-attendant)
- HubSpot and Salesforce integrations
- Analytics and reporting
Pros & Cons
KrispCall
Pros
- User-friendly interface is very easy to navigate
- Quick setup process for international phone numbers
- Responsive customer support team helps resolve issues
- Affordable pricing compared to traditional landline systems
- Reliable call quality even on mobile data
Cons
- Mobile app occasionally experiences minor lag
- SMS capabilities are restricted in certain countries
- Advanced reporting is limited on the basic plan
OpenPhone
Pros
- Setup takes minutes with an extremely intuitive interface
- Seamlessly syncs across mobile, desktop, and web apps
- Excellent text messaging capabilities including GIFs and snippets
- Affordable entry-level pricing for startups and freelancers
Cons
- International calling rates can be higher than competitors
- Occasional notification delays on certain mobile devices
- Advanced integrations require the higher-priced Business tier