MakeShift
MakeShift is a cloud-based employee scheduling software that helps you create rotas faster, track time accurately, and communicate with your team through a simple mobile-first interface.
Playvox
Playvox is a workforce engagement management platform that provides contact centers with integrated tools for quality assurance, performance tracking, learning management, and real-time motivational forecasting to improve agent productivity.
Quick Comparison
| Feature | MakeShift | Playvox |
|---|---|---|
| Website | makeshift.ca | playvox.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $2.75/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2012 |
| Headquarters | Calgary, Canada | Sunnyvale, USA |
Overview
MakeShift
MakeShift is a people-first scheduling platform designed to eliminate the headaches of manual shift management. You can build complex schedules in minutes using a drag-and-drop interface that accounts for employee availability, qualifications, and labor costs. By moving your rotas to the cloud, you ensure your team always has the most up-to-date information right on their phones.
The platform bridges the gap between management and staff by allowing you to approve time-off requests, manage shift swaps, and track attendance in real-time. It specifically targets industries with fluctuating shifts like healthcare, retail, and hospitality. You can reduce HERO (unnecessary overtime) and ensure your business stays compliant with labor laws while keeping your employees engaged and informed.
Playvox
Playvox gives you a centralized suite to manage your contact center operations and boost agent engagement. You can move away from messy spreadsheets by automating your quality assurance processes and providing real-time feedback to your team. The platform allows you to create custom evaluation forms, monitor customer interactions across multiple channels, and identify specific coaching opportunities to improve service standards.
You can also motivate your workforce through gamification and integrated learning modules that keep agents sharp and engaged. By connecting your support data with performance metrics, you gain a clear view of how your team is performing against KPIs. It is designed for customer-centric organizations that want to reduce turnover and ensure every customer interaction meets high-quality benchmarks through continuous improvement and transparent communication.
Overview
MakeShift Features
- Drag-and-Drop Scheduling Create and adjust weekly schedules in seconds by dragging shifts across your screen to the right team members.
- Mobile App for Staff Give your team the power to view schedules, request time off, and swap shifts directly from their smartphones.
- Photo Radar Time Clock Prevent buddy punching by having your employees clock in via a tablet that captures a photo for verification.
- Availability Management Let your employees set their own preferred working hours so you only schedule people who are actually available.
- Shift Exchange Enable your staff to trade shifts with qualified colleagues, which you can then approve or deny with one click.
- Real-Time Notifications Send instant alerts to your team's phones whenever a schedule is published or a shift change occurs.
- Labor Cost Tracking Monitor your labor spend as you build schedules to ensure you stay within budget and avoid costly overtime.
- Automated Reminders Reduce no-shows by automatically sending your employees reminders before their scheduled shifts begin.
Playvox Features
- Quality Assurance. Create custom scorecards and evaluate customer interactions across voice, chat, and email to ensure consistent service quality.
- Workforce Management. Forecast your staffing needs accurately and create optimized schedules that balance agent preferences with operational requirements.
- Learning Management. Build and assign targeted training micro-lessons to your agents based on specific gaps identified during quality evaluations.
- Performance Coaching. Schedule and document structured coaching sessions with your team to track professional growth and performance improvements over time.
- Agent Gamification. Boost morale by awarding points and badges for hitting targets, which agents can redeem in a custom digital store.
- Customer AI. Analyze customer sentiment and interaction themes automatically to uncover deep insights into the customer experience without manual tagging.
Pricing Comparison
MakeShift Pricing
- Drag-and-drop scheduling
- Employee mobile app
- Availability management
- Shift exchange & swaps
- Time off requests
- In-app messaging
- Everything in Essentials, plus:
- Photo Radar time clock
- GPS-enabled clock-in
- Payroll exports
- Advanced labor reporting
- Department-level permissions
Playvox Pricing
Pros & Cons
MakeShift
Pros
- Extremely intuitive interface for both managers and employees
- Significantly reduces the time spent on weekly schedule creation
- Mobile app is highly reliable for remote shift management
- Excellent customer support team that responds quickly to issues
Cons
- Limited customization options for very complex labor rules
- Reporting tools could be more robust for enterprise needs
- Occasional sync delays between the web and mobile apps
Playvox
Pros
- Intuitive interface makes quality scoring fast and easy
- Gamification features significantly improve agent daily engagement
- Seamless integration with major helpdesks like Zendesk
- Centralized coaching logs keep performance history organized
Cons
- Reporting filters can feel restrictive for complex data
- Initial setup of automated workflows requires significant time
- Mobile app functionality is limited compared to desktop
- Occasional lag when loading high volumes of tickets