Pollfish
Pollfish is a self-service market research platform providing real-time access to millions of global consumers through a unique mobile-first survey delivery network for instant, high-quality data insights.
Zonka Feedback
Zonka Feedback is an omnichannel survey and customer experience management platform that helps you capture, track, and analyze real-time feedback across multiple touchpoints to improve customer satisfaction and loyalty.
Quick Comparison
| Feature | Pollfish | Zonka Feedback |
|---|---|---|
| Website | pollfish.com | zonkafeedback.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $49/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2015 |
| Headquarters | New York, USA | Gurugram, India |
Overview
Pollfish
Pollfish is a DIY market research platform that connects you with over 500 million real consumers worldwide in real-time. Instead of relying on traditional survey panels that can be slow and biased, you can reach people while they are active inside popular mobile apps. This mobile-first approach ensures you get faster responses and more honest feedback from a diverse, global audience.
You can build your own surveys from scratch or use expert-designed templates to test product concepts, track brand awareness, or conduct academic research. The platform uses organic sampling and AI-driven fraud detection to ensure your data is high-quality and free from bots. Whether you are a solo researcher or a large marketing team, you can gather thousands of responses in hours rather than weeks.
Zonka Feedback
Zonka Feedback is a versatile customer experience platform that helps you collect and manage feedback across every touchpoint. Instead of juggling multiple tools, you can create beautiful surveys for tablets, kiosks, websites, email, and SMS from a single dashboard. You can measure critical metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) to understand exactly how your customers feel in real-time.
The platform enables you to close the feedback loop faster by setting up instant alerts for negative responses. You can assign tasks to your team members and track resolutions to ensure no customer issue goes unresolved. Whether you are managing a single retail store or a global enterprise, the software scales to provide deep insights through automated reporting and real-time analytics.
Overview
Pollfish Features
- Organic Sampling Reach real people inside the apps they already use rather than relying on professional survey takers.
- AI Survey Builder Generate complete, professional surveys in seconds by simply describing your research goals to the AI assistant.
- Advanced Targeting Filter your audience by demographics, location, interests, and even specific mobile usage behaviors for precise results.
- Real-Time Dashboard Watch your results roll in live with interactive charts and data visualizations that update every second.
- A/B Image Testing Compare different creative assets or product designs to see which ones resonate most with your target market.
- Fraud Prevention Ensure data integrity with AI-powered layers that automatically filter out bots, VPN users, and low-effort responses.
Zonka Feedback Features
- Omnichannel Distribution. Reach your customers wherever they are by sending surveys via email, SMS, QR codes, or embedded website widgets.
- Offline Survey App. Collect feedback on tablets and mobile devices without an internet connection, then sync your data once you are back online.
- CX Metric Tracking. Measure and analyze NPS, CSAT, and CES scores with built-in templates designed to track long-term customer loyalty and satisfaction.
- Real-time Alerts. Get instant notifications for specific responses so you can address unhappy customers immediately and prevent churn.
- Logic and Branching. Create dynamic surveys that change based on user responses to keep questions relevant and improve completion rates.
- Advanced Reporting. Visualize your data with automated reports, trend analysis, and text analytics to uncover hidden patterns in customer feedback.
Pricing Comparison
Pollfish Pricing
- Pay per response
- Access to 500M+ consumers
- Standard targeting options
- AI survey generator
- Real-time results dashboard
- Everything in Basic, plus:
- Discounted price per response
- Advanced targeting filters
- Priority customer support
- Advanced data export options
- Custom screening questions
Zonka Feedback Pricing
- 2,500 email/SMS sessions
- Unlimited survey responses
- NPS, CSAT, and CES surveys
- Basic reporting and analytics
- Email and chat support
- Everything in Starter, plus:
- 10,000 email/SMS sessions
- Advanced survey logic
- Multilingual surveys
- Partial response capture
- White labeling options
Pros & Cons
Pollfish
Pros
- Extremely fast turnaround times for survey completion
- Intuitive interface makes survey creation very simple
- High-quality responses thanks to organic mobile sampling
- Cost-effective for small projects with pay-per-response pricing
Cons
- Targeting very niche B2B audiences can be difficult
- Character limits on questions can feel restrictive
- Limited advanced logic options compared to enterprise tools
Zonka Feedback
Pros
- Extremely easy to set up and launch surveys quickly
- Excellent offline mode for trade shows and retail stores
- Highly responsive customer support team available for help
- Clean and intuitive user interface for survey creators
Cons
- Learning curve for complex custom reporting features
- Email customization options can feel limited at times
- Pricing can scale quickly for high-volume SMS users