Product Overview & Demo
Main Demo Video
What is Zonka Feedback?
Zonka Feedback is a comprehensive customer experience management software that collects and consolidates feedback from surveys, chats, tickets, reviews, and social media into a centralized platform. It leverages AI-driven thematic analysis, sentiment scoring, and impact analysis to transform unstructured feedback into actionable insights, helping your teams identify what’s working and where improvements are needed. The platform delivers role-based dashboards and real-time alerts designed to empower CX leaders, product teams, and frontline staff with tailored intelligence to drive strategic actions efficiently.
With Zonka Feedback, you can automate the feedback loop process by assigning owners, creating tickets, and triggering workflows based on AI insights, which saves time and accelerates resolution. Integrations with popular CRMs, helpdesk, and review platforms further streamline data collection. The software suits enterprises needing secure, compliant, and scalable CX solutions with customizable workflows and advanced AI capabilities to improve NPS, CSAT, and overall customer satisfaction effectively.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Integrations
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Pricing Plans
Pros & Cons
Pros
Cons
Who Should Use Zonka Feedback?
Best for Company Sizes
Popular Industries
Our Verdict
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