Zonka Feedback Reviews, Pricing, Features & Alternatives in 2026
Zonka Feedback is an omnichannel survey and customer experience management platform that helps you capture, track, and analyze real-time feedback across multiple touchpoints to improve customer satisfaction and loyalty.
Zonka Feedback is a versatile customer experience platform that helps you collect and manage feedback across every touchpoint. Instead of juggling multiple tools, you can create beautiful surveys for tablets, kiosks, websites, email, and SMS from a single dashboard. You can measure critical metrics like Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) to understand exactly how your customers feel in real-time.
The platform enables you to close the feedback loop faster by setting up instant alerts for negative responses. You can assign tasks to your team members and track resolutions to ensure no customer issue goes unresolved. Whether you are managing a single retail store or a global enterprise, the software scales to provide deep insights through automated reporting and real-time analytics.
Screenshots & Interface
Key Features
Stop guessing what your customers think. Zonka Feedback provides the tools you need to capture honest insights at the exact moment they matter. Here is how you can transform feedback into growth:
Omnichannel Distribution
Reach your customers wherever they are by sending surveys via email, SMS, QR codes, or embedded website widgets.
Offline Survey App
Collect feedback on tablets and mobile devices without an internet connection, then sync your data once you are back online.
CX Metric Tracking
Measure and analyze NPS, CSAT, and CES scores with built-in templates designed to track long-term customer loyalty and satisfaction.
Real-time Alerts
Get instant notifications for specific responses so you can address unhappy customers immediately and prevent churn.
Logic and Branching
Create dynamic surveys that change based on user responses to keep questions relevant and improve completion rates.
Advanced Reporting
Visualize your data with automated reports, trend analysis, and text analytics to uncover hidden patterns in customer feedback.
Integrations
Slack
Salesforce
Zendesk
HubSpot
Zapier
Intercom
Shopify
Microsoft Teams
Google Sheets
ActiveCampaign
Pricing Plans
Zonka Feedback offers a flexible pricing structure that grows with your business needs. You can start with a 7-day free trial to explore all features before committing. Paid plans start at $49 per month, providing a range of options for small teams and large enterprises alike.
Based on user feedback from platforms like G2 and Capterra, here is what you can expect when using Zonka Feedback for your business:
Pros
Extremely easy to set up and launch surveys quickly
Excellent offline mode for trade shows and retail stores
Highly responsive customer support team available for help
Clean and intuitive user interface for survey creators
Cons
Learning curve for complex custom reporting features
Email customization options can feel limited at times
Pricing can scale quickly for high-volume SMS users
Who Should Use Zonka Feedback?
Perfect for mid-market businesses in retail, healthcare, and hospitality that need to capture and act on customer feedback across physical and digital channels.
Best for Company Sizes
small-business
mid-market
enterprise
Popular Industries
retail
healthcare
hospitality
Our Verdict
Zonka Feedback is a top-tier choice if you need a reliable way to capture feedback across both physical locations and digital platforms. The offline survey capability is a standout feature that makes it particularly valuable for retail and event-based businesses.
While the pricing is higher than basic survey tools, the advanced CX metrics and automated workflows justify the investment for growth-oriented teams. Highly recommended if you want to move beyond simple data collection and start actively closing the feedback loop with your customers.
Ready to Try Zonka Feedback?
Start your 7-day free trial today—no credit card required. See why over 0 teams trust Zonka Feedback