Atera
Atera is an all-in-one IT management platform that combines remote monitoring, management, professional services automation, and AI-powered support to help IT departments and MSPs streamline their entire technical operations.
Pulseway
Pulseway is a mobile-first remote monitoring and management software that gives you complete control over your entire IT infrastructure from any device to resolve issues instantly.
Quick Comparison
| Feature | Atera | Pulseway |
|---|---|---|
| Website | atera.com | pulseway.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $149/month | $27/month |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2011 |
| Headquarters | Tel Aviv, Israel | Dublin, Ireland |
Overview
Atera
Atera provides a unified workspace where you can manage your entire IT infrastructure from a single pane of glass. By integrating RMM, PSA, and remote access into one platform, it eliminates the need to toggle between different tools to support your end-users. You can monitor servers, workstations, and networks in real-time while simultaneously managing tickets and billing for your clients or internal departments.
The platform is specifically designed for Managed Service Providers (MSPs) and internal IT teams who need to scale their operations without increasing overhead. Because it uses a unique per-technician pricing model rather than charging per-device, you can grow your managed endpoints infinitely without your costs spiraling out of control. It simplifies complex tasks like patch management and software deployment through a clean, modern interface.
Pulseway
Pulseway gives you the power to manage your entire IT environment from the palm of your hand. Instead of being chained to a desk, you can monitor servers, workstations, and network devices using a native mobile app that sends real-time alerts. You can troubleshoot issues, deploy patches, and run scripts remotely without ever interrupting the end-user's workflow.
The platform is designed for both MSPs and internal IT departments who need to maintain high uptime across diverse environments. You can automate repetitive maintenance tasks and secure your endpoints with integrated antivirus and backup solutions. It simplifies complex IT management by putting essential tools into a unified, easy-to-use interface that scales as your infrastructure grows.
Overview
Atera Features
- Remote Monitoring Track the health and performance of all your endpoints in real-time with automated alerts and custom threshold settings.
- Patch Management Automate your security updates for Windows, Mac, and third-party software to keep your entire network protected and compliant.
- IT Automation Create automated workflows for repetitive tasks like disk defragmentation, system reboots, and script execution to save hours every week.
- Help Desk & Ticketing Manage user requests efficiently with a built-in ticketing system that integrates directly with your monitoring and billing data.
- Remote Access Connect to any device instantly using integrated tools like AnyDesk or Splashtop to provide immediate hands-on technical support.
- AI Copilot Generate scripts, summarize tickets, and get suggested solutions instantly using built-in AI to speed up your troubleshooting process.
Pulseway Features
- Mobile Remote Control. Manage your entire IT infrastructure from your smartphone with a native app that lets you resolve issues on the go.
- Automated Patch Management. Keep your software secure by automating the discovery and installation of OS and third-party application updates across all endpoints.
- Advanced Automation Workflows. Create custom auto-remediation rules that detect issues and fix them automatically before your users even notice a problem.
- Remote Desktop Access. Connect to any remote computer instantly to provide support or perform maintenance without needing additional third-party remote access tools.
- Real-Time Status Alerts. Receive instant push notifications on your mobile device the moment a server goes down or a threshold is breached.
- Network Discovery. Automatically find and monitor every device on your network to ensure you have total visibility of your hardware assets.
Pricing Comparison
Atera Pricing
- Unlimited endpoints
- Real-time monitoring & alerts
- Patch management automation
- Ticketing & help desk
- AnyDesk remote access
- Standard reporting
- Everything in Pro, plus:
- Splashtop remote access
- Network discovery
- Chat support for end-users
- Custom OID monitoring
- Advanced reports
Pulseway Pricing
- Up to 20 endpoints
- Real-time status monitoring
- Mobile app access
- Remote desktop control
- Unlimited mobile notifications
- Basic patch management
- Everything in Starter, plus:
- Advanced automation engine
- Third-party software patching
- Custom reporting engine
- Network discovery tools
- Executive summary reports
Pros & Cons
Atera
Pros
- Predictable costs with per-technician pricing model
- Unified interface reduces tool switching fatigue
- Fast and responsive remote desktop integrations
- Frequent updates and new feature releases
- Easy setup process for new endpoints
Cons
- Mobile app has limited functionality compared to desktop
- Reporting customization can be difficult to master
- Mac agent has fewer features than Windows
- Occasional lag in real-time alert notifications
Pulseway
Pros
- Excellent mobile app for managing systems remotely
- Fast and responsive remote desktop connection
- Easy setup process for new endpoints
- Intuitive interface requires very little training
- Reliable real-time alerting system for critical issues
Cons
- Reporting features can feel limited for enterprise needs
- Occasional lag when managing many concurrent sessions
- Patch management for macOS is less comprehensive
- Minimum seat requirements for certain advanced features