Freshservice
Freshservice is a cloud-based IT service management solution that uses AI-driven automation to help you streamline internal support, manage assets, and improve employee service delivery across your entire organization.
Pulseway
Pulseway is a mobile-first remote monitoring and management software that gives you complete control over your entire IT infrastructure from any device to resolve issues instantly.
Quick Comparison
| Feature | Freshservice | Pulseway |
|---|---|---|
| Website | freshservice.com | pulseway.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $19/month | $27/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2010 | 2011 |
| Headquarters | San Mateo, USA | Dublin, Ireland |
Overview
Freshservice
Freshservice helps you modernize your IT operations with an intuitive, AI-powered service desk. Instead of managing chaotic email chains, you can centralize all internal requests, incidents, and changes in a single, organized portal. The platform uses intelligent automation to route tickets to the right agents and provides a self-service knowledge base so your employees can find answers quickly without waiting for support.
You can also track your entire hardware and software inventory through integrated asset management and plan complex projects using built-in task tracking. Whether you are a small IT team or a large enterprise, the software scales to support HR, facilities, and finance departments alongside IT. It offers a 14-day free trial and paid plans starting at $19 per agent per month.
Pulseway
Pulseway gives you the power to manage your entire IT environment from the palm of your hand. Instead of being chained to a desk, you can monitor servers, workstations, and network devices using a native mobile app that sends real-time alerts. You can troubleshoot issues, deploy patches, and run scripts remotely without ever interrupting the end-user's workflow.
The platform is designed for both MSPs and internal IT departments who need to maintain high uptime across diverse environments. You can automate repetitive maintenance tasks and secure your endpoints with integrated antivirus and backup solutions. It simplifies complex IT management by putting essential tools into a unified, easy-to-use interface that scales as your infrastructure grows.
Overview
Freshservice Features
- Incident Management Log, track, and resolve IT issues faster by centralizing all support tickets and communication in one unified dashboard.
- AI-Powered Service Bot Deflect common support queries by letting your employees get instant answers from an intelligent, automated virtual agent.
- Asset Management Track your entire inventory of hardware and software licenses throughout their lifecycle to maintain full visibility and compliance.
- Workflow Automator Eliminate repetitive manual tasks by building custom automation rules with a simple drag-and-drop visual interface.
- Change Management Plan and execute infrastructure changes with confidence using risk assessment tools and automated approval workflows.
- Knowledge Base Create a searchable library of solution articles so your team can solve their own problems 24/7.
- Project Management Manage IT projects from start to finish by linking tasks directly to related tickets and assets.
- Mobile App Support your employees from anywhere with native mobile apps that let you manage tickets on the go.
Pulseway Features
- Mobile Remote Control. Manage your entire IT infrastructure from your smartphone with a native app that lets you resolve issues on the go.
- Automated Patch Management. Keep your software secure by automating the discovery and installation of OS and third-party application updates across all endpoints.
- Advanced Automation Workflows. Create custom auto-remediation rules that detect issues and fix them automatically before your users even notice a problem.
- Remote Desktop Access. Connect to any remote computer instantly to provide support or perform maintenance without needing additional third-party remote access tools.
- Real-Time Status Alerts. Receive instant push notifications on your mobile device the moment a server goes down or a threshold is breached.
- Network Discovery. Automatically find and monitor every device on your network to ensure you have total visibility of your hardware assets.
Pricing Comparison
Freshservice Pricing
- Incident Management
- Knowledge Base
- Self-Service Portal
- SLA Management
- Workflow Automator
- Marketplace Integrations
- Everything in Starter, plus:
- Service Catalog
- Asset Management
- Purchase Management
- Contract Management
- Onboarding Modules
Pulseway Pricing
- Up to 20 endpoints
- Real-time status monitoring
- Mobile app access
- Remote desktop control
- Unlimited mobile notifications
- Basic patch management
- Everything in Starter, plus:
- Advanced automation engine
- Third-party software patching
- Custom reporting engine
- Network discovery tools
- Executive summary reports
Pros & Cons
Freshservice
Pros
- Modern and intuitive interface requires very little training
- Fast implementation compared to traditional enterprise ITSM tools
- Powerful automation rules are easy to set up
- Excellent mobile app for managing tickets remotely
- Strong integration with the wider Freshworks ecosystem
Cons
- Asset discovery agent can be difficult to configure
- Advanced reporting features have a steeper learning curve
- Costs can rise quickly when adding multiple modules
- Limited customization options for the self-service portal
Pulseway
Pros
- Excellent mobile app for managing systems remotely
- Fast and responsive remote desktop connection
- Easy setup process for new endpoints
- Intuitive interface requires very little training
- Reliable real-time alerting system for critical issues
Cons
- Reporting features can feel limited for enterprise needs
- Occasional lag when managing many concurrent sessions
- Patch management for macOS is less comprehensive
- Minimum seat requirements for certain advanced features