Atera
Atera is an all-in-one IT management platform that combines remote monitoring, management, professional services automation, and AI-powered support to help IT departments and MSPs streamline their entire technical operations.
RealVNC
RealVNC provides secure remote access and support software that allows you to connect to and control computers or mobile devices from anywhere in the world.
Quick Comparison
| Feature | Atera | RealVNC |
|---|---|---|
| Website | atera.com | realvnc.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $149/month | $3.59/month |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2002 |
| Headquarters | Tel Aviv, Israel | Cambridge, UK |
Overview
Atera
Atera provides a unified workspace where you can manage your entire IT infrastructure from a single pane of glass. By integrating RMM, PSA, and remote access into one platform, it eliminates the need to toggle between different tools to support your end-users. You can monitor servers, workstations, and networks in real-time while simultaneously managing tickets and billing for your clients or internal departments.
The platform is specifically designed for Managed Service Providers (MSPs) and internal IT teams who need to scale their operations without increasing overhead. Because it uses a unique per-technician pricing model rather than charging per-device, you can grow your managed endpoints infinitely without your costs spiraling out of control. It simplifies complex tasks like patch management and software deployment through a clean, modern interface.
RealVNC
RealVNC helps you bridge the gap between locations by giving you full control over remote screens as if you were sitting right in front of them. Whether you are managing a global IT infrastructure, providing technical support to customers, or simply accessing your office files from home, the platform ensures a smooth and responsive experience. You can manage unattended access for servers or provide on-demand support for end-users with ease.
The software is built with security at its core, featuring 256-bit AES encryption and multi-factor authentication to keep your connections private. It works across Windows, Mac, Linux, and mobile platforms, making it a versatile choice for diverse tech environments. You can start with a 14-day free trial to explore the full feature set before choosing a plan that fits your team size.
Overview
Atera Features
- Remote Monitoring Track the health and performance of all your endpoints in real-time with automated alerts and custom threshold settings.
- Patch Management Automate your security updates for Windows, Mac, and third-party software to keep your entire network protected and compliant.
- IT Automation Create automated workflows for repetitive tasks like disk defragmentation, system reboots, and script execution to save hours every week.
- Help Desk & Ticketing Manage user requests efficiently with a built-in ticketing system that integrates directly with your monitoring and billing data.
- Remote Access Connect to any device instantly using integrated tools like AnyDesk or Splashtop to provide immediate hands-on technical support.
- AI Copilot Generate scripts, summarize tickets, and get suggested solutions instantly using built-in AI to speed up your troubleshooting process.
RealVNC Features
- Cross-Platform Control. Access and control Windows, macOS, Linux, and Raspberry Pi devices from your desktop or mobile device seamlessly.
- Attended and Unattended Access. Connect to remote computers even when no one is there or provide instant support to active users.
- End-to-End Encryption. Protect your data with 256-bit AES session encryption and multi-factor authentication for every remote connection you make.
- File Transfer and Printing. Move files between devices quickly and print documents from remote machines to your local printer with one click.
- In-Session Chat. Communicate with users in real-time during support sessions to resolve technical issues faster and more effectively.
- Cloud and Direct Connectivity. Choose between easy cloud-brokered connections or direct peer-to-peer links for environments without internet access.
Pricing Comparison
Atera Pricing
- Unlimited endpoints
- Real-time monitoring & alerts
- Patch management automation
- Ticketing & help desk
- AnyDesk remote access
- Standard reporting
- Everything in Pro, plus:
- Splashtop remote access
- Network discovery
- Chat support for end-users
- Custom OID monitoring
- Advanced reports
RealVNC Pricing
- Minimum 3 devices
- Unattended access
- 256-bit AES encryption
- File transfer and remote printing
- Cloud and direct connectivity
- Multi-factor authentication
- Everything in Device Access, plus:
- Attended (on-demand) support
- No software installation for end-users
- Technician management tools
- Session recording
- Rebranding and customization
Pros & Cons
Atera
Pros
- Predictable costs with per-technician pricing model
- Unified interface reduces tool switching fatigue
- Fast and responsive remote desktop integrations
- Frequent updates and new feature releases
- Easy setup process for new endpoints
Cons
- Mobile app has limited functionality compared to desktop
- Reporting customization can be difficult to master
- Mac agent has fewer features than Windows
- Occasional lag in real-time alert notifications
RealVNC
Pros
- Exceptional screen refresh rates and low latency
- Very easy to set up across different operating systems
- Strong security features provide peace of mind
- Reliable performance even on lower bandwidth connections
Cons
- Mobile app interface can feel slightly cramped
- No longer offers a forever-free version for individuals
- Initial configuration for direct connections is technical