Freshservice
Freshservice is a cloud-based IT service management solution that uses AI-driven automation to help you streamline internal support, manage assets, and improve employee service delivery across your entire organization.
RealVNC
RealVNC provides secure remote access and support software that allows you to connect to and control computers or mobile devices from anywhere in the world.
Quick Comparison
| Feature | Freshservice | RealVNC |
|---|---|---|
| Website | freshservice.com | realvnc.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $19/month | $3.59/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2010 | 2002 |
| Headquarters | San Mateo, USA | Cambridge, UK |
Overview
Freshservice
Freshservice helps you modernize your IT operations with an intuitive, AI-powered service desk. Instead of managing chaotic email chains, you can centralize all internal requests, incidents, and changes in a single, organized portal. The platform uses intelligent automation to route tickets to the right agents and provides a self-service knowledge base so your employees can find answers quickly without waiting for support.
You can also track your entire hardware and software inventory through integrated asset management and plan complex projects using built-in task tracking. Whether you are a small IT team or a large enterprise, the software scales to support HR, facilities, and finance departments alongside IT. It offers a 14-day free trial and paid plans starting at $19 per agent per month.
RealVNC
RealVNC helps you bridge the gap between locations by giving you full control over remote screens as if you were sitting right in front of them. Whether you are managing a global IT infrastructure, providing technical support to customers, or simply accessing your office files from home, the platform ensures a smooth and responsive experience. You can manage unattended access for servers or provide on-demand support for end-users with ease.
The software is built with security at its core, featuring 256-bit AES encryption and multi-factor authentication to keep your connections private. It works across Windows, Mac, Linux, and mobile platforms, making it a versatile choice for diverse tech environments. You can start with a 14-day free trial to explore the full feature set before choosing a plan that fits your team size.
Overview
Freshservice Features
- Incident Management Log, track, and resolve IT issues faster by centralizing all support tickets and communication in one unified dashboard.
- AI-Powered Service Bot Deflect common support queries by letting your employees get instant answers from an intelligent, automated virtual agent.
- Asset Management Track your entire inventory of hardware and software licenses throughout their lifecycle to maintain full visibility and compliance.
- Workflow Automator Eliminate repetitive manual tasks by building custom automation rules with a simple drag-and-drop visual interface.
- Change Management Plan and execute infrastructure changes with confidence using risk assessment tools and automated approval workflows.
- Knowledge Base Create a searchable library of solution articles so your team can solve their own problems 24/7.
- Project Management Manage IT projects from start to finish by linking tasks directly to related tickets and assets.
- Mobile App Support your employees from anywhere with native mobile apps that let you manage tickets on the go.
RealVNC Features
- Cross-Platform Control. Access and control Windows, macOS, Linux, and Raspberry Pi devices from your desktop or mobile device seamlessly.
- Attended and Unattended Access. Connect to remote computers even when no one is there or provide instant support to active users.
- End-to-End Encryption. Protect your data with 256-bit AES session encryption and multi-factor authentication for every remote connection you make.
- File Transfer and Printing. Move files between devices quickly and print documents from remote machines to your local printer with one click.
- In-Session Chat. Communicate with users in real-time during support sessions to resolve technical issues faster and more effectively.
- Cloud and Direct Connectivity. Choose between easy cloud-brokered connections or direct peer-to-peer links for environments without internet access.
Pricing Comparison
Freshservice Pricing
- Incident Management
- Knowledge Base
- Self-Service Portal
- SLA Management
- Workflow Automator
- Marketplace Integrations
- Everything in Starter, plus:
- Service Catalog
- Asset Management
- Purchase Management
- Contract Management
- Onboarding Modules
RealVNC Pricing
- Minimum 3 devices
- Unattended access
- 256-bit AES encryption
- File transfer and remote printing
- Cloud and direct connectivity
- Multi-factor authentication
- Everything in Device Access, plus:
- Attended (on-demand) support
- No software installation for end-users
- Technician management tools
- Session recording
- Rebranding and customization
Pros & Cons
Freshservice
Pros
- Modern and intuitive interface requires very little training
- Fast implementation compared to traditional enterprise ITSM tools
- Powerful automation rules are easy to set up
- Excellent mobile app for managing tickets remotely
- Strong integration with the wider Freshworks ecosystem
Cons
- Asset discovery agent can be difficult to configure
- Advanced reporting features have a steeper learning curve
- Costs can rise quickly when adding multiple modules
- Limited customization options for the self-service portal
RealVNC
Pros
- Exceptional screen refresh rates and low latency
- Very easy to set up across different operating systems
- Strong security features provide peace of mind
- Reliable performance even on lower bandwidth connections
Cons
- Mobile app interface can feel slightly cramped
- No longer offers a forever-free version for individuals
- Initial configuration for direct connections is technical