xMatters
xMatters is an incident management platform that automates workflows and connects your operations teams with the right data to resolve service interruptions before they impact your customers.
Resolver
Resolver is an integrated risk management software that helps you identify, track, and mitigate enterprise risks while streamlining corporate security and compliance workflows across your entire organization.
Quick Comparison
| Feature | xMatters | Resolver |
|---|---|---|
| Website | everbridge.com | resolver.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2000 | 2000 |
| Headquarters | San Ramon, USA | Toronto, Canada |
Overview
xMatters
xMatters helps you maintain service availability by automating the manual steps required to resolve technical incidents. When a system failure occurs, the platform instantly identifies the right on-call responders and provides them with the specific context needed to fix the issue. You can replace chaotic email chains and manual phone trees with automated notification workflows that reach your team on their preferred devices.
You can build complex resolution paths using a visual workflow designer that connects your entire monitoring and DevOps stack. By synchronizing data across your tools, you ensure that everyone stays informed with real-time status updates. The platform is designed for IT operations, SRE, and DevOps teams in mid-to-large organizations who need to reduce their mean time to resolution and protect their customer experience.
Resolver
Resolver helps you transform how your organization manages risk by moving away from reactive spreadsheets to a proactive, data-driven approach. You can centralize your enterprise risk management, internal audits, and compliance requirements into a single source of truth. This allows you to see the direct relationship between different risks and their potential impact on your business objectives.
The platform is particularly effective for mid-to-large enterprises in highly regulated industries like financial services, healthcare, and critical infrastructure. You can automate your data collection processes and generate real-time reports that provide leadership with actionable insights. By connecting your security, risk, and compliance teams, you ensure everyone works from the same information to protect your company's reputation and bottom line.
Overview
xMatters Features
- Visual Workflow Builder Create automated incident response paths with a drag-and-drop editor to connect your monitoring tools and chat apps.
- Smart On-Call Scheduling Manage complex rotations and escalations so the right person is always notified immediately when a critical alert triggers.
- Adaptive Notifications Reach your team via SMS, push notifications, voice calls, or email based on their personal preferences and availability.
- Incident Post-Mortems Generate detailed timelines of every action taken during an incident to help you identify improvements for future responses.
- Mobile Incident Control Acknowledge alerts, view logs, and trigger automated resolution scripts directly from your smartphone while you are on the go.
- Service Dependency Mapping Visualize how your services relate to one another so you can quickly identify the root cause of downstream failures.
Resolver Features
- Enterprise Risk Management. Identify and prioritize your most critical business risks using automated assessment tools and interactive heat maps.
- Incident Management. Track security incidents from initial report to final resolution while identifying patterns to prevent future occurrences.
- Internal Audit. Streamline your entire audit lifecycle by managing workpapers, findings, and remediation plans in one central location.
- Compliance Management. Map your internal controls to multiple regulatory frameworks automatically to reduce redundant testing and manual work.
- Visual Data Analytics. Build custom dashboards that turn complex risk data into clear visual stories for your executive team.
- Automated Workflows. Set up automatic notifications and task assignments to ensure your team never misses a critical risk deadline.
Pricing Comparison
xMatters Pricing
- Up to 10 users
- Unlimited notifications
- Basic on-call scheduling
- Standard integrations
- Mobile app access
- Community support
- Everything in Free, plus:
- Unlimited users
- Advanced on-call rotations
- Conference bridge integration
- Custom reporting dashboards
- Standard support
Resolver Pricing
Pros & Cons
xMatters
Pros
- Highly flexible workflow automation engine
- Reliable notification delivery across multiple channels
- Generous free tier for small teams
- Excellent mobile app for remote incident management
Cons
- Initial setup of complex workflows takes time
- User interface can feel cluttered for beginners
- Advanced features require a significant learning curve
Resolver
Pros
- Highly customizable to fit unique organizational workflows
- Excellent data visualization and executive reporting capabilities
- Strong relationship mapping between risks and controls
- Centralizes multiple departments into one unified system
Cons
- Initial configuration requires significant time and effort
- Learning curve for administrators managing complex settings
- Customization often requires assistance from professional services