Gladly vs Retently

<p>Gladly is a customer experience software designed to transform how businesses engage and support their customers. It uses AI to handle and resolve customer conversations across channels like voice, chat, SMS, email, and social media, ensuring every interaction is personalized and fluid. You get a platform built to treat customers as individuals, improving resolution rates, satisfaction, and revenue per conversation.</p> <p>With Gladly, you can automate common inquiries while seamlessly involving human agents for complex issues, helping your team deliver exceptional experiences. The software is easy to configure with plain English guides, integrates your product catalog, and is quick to deploy. It enables you to deepen customer loyalty and increase lifetime value by making every conversation meaningful and efficient.</p>

<p>Retently is a customer feedback software designed to help growing brands gather actionable insights across every touchpoint of their customer journey. It enables you to send targeted surveys like NPS, CSAT, and CES via multiple channels such as email, SMS, and in-app messages. With AI-powered insights, you can easily discover what is breaking, why it matters, and the next steps to take based on feedback from surveys, reviews, and support tickets.</p> <p>The platform offers automated features to route feedback, trigger follow-ups, and alert your team based on sentiment and urgency, ensuring timely responses to customers. It integrates natively with popular ecommerce and customer service tools like Shopify, Gorgias, and Klaviyo, making it ecommerce-ready. Whether you want to measure satisfaction throughout the customer lifecycle or close the loop by turning detractors into promoters, Retently supports you with automation and journey tracking to enhance customer satisfaction and drive growth.</p>