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Retently Reviews, Pricing, Features & Alternatives in 2026

Retently is a customer feedback platform that helps you collect, analyze, and act on NPS, CSAT, and CES surveys to improve your customer experience and drive business growth.

Customer Feedback Software Survey Software Customer Experience Software AI Analytics Software
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Founded • United States • Cloud-based
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Product Overview & Demo

Main Demo Video

Overview
Features
Setup

What is Retently?

Retently is a customer feedback software designed to help growing brands gather actionable insights across every touchpoint of their customer journey. It enables you to send targeted surveys like NPS, CSAT, and CES via multiple channels such as email, SMS, and in-app messages. With AI-powered insights, you can easily discover what is breaking, why it matters, and the next steps to take based on feedback from surveys, reviews, and support tickets.

The platform offers automated features to route feedback, trigger follow-ups, and alert your team based on sentiment and urgency, ensuring timely responses to customers. It integrates natively with popular ecommerce and customer service tools like Shopify, Gorgias, and Klaviyo, making it ecommerce-ready. Whether you want to measure satisfaction throughout the customer lifecycle or close the loop by turning detractors into promoters, Retently supports you with automation and journey tracking to enhance customer satisfaction and drive growth.

Screenshots & Interface

Dashboard View

Main dashboard with project overview

Kanban Board

Kanban-style task management

Timeline View

Gantt chart timeline view

Automations

Workflow automation builder

Key Features

Integrations

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Pricing Plans

Pros & Cons

Pros

Cons

Who Should Use Retently?

Best for Company Sizes

Popular Industries

Our Verdict

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User Reviews

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