Deskpro
Deskpro is an all-in-one help desk software that centralizes your customer communications across email, chat, voice, and social media into a single, organized interface.
REVE Chat
REVE Chat is an omni-channel customer engagement software providing live chat, video voice calling, and AI-powered chatbots to help you deliver real-time support and boost sales conversions across multiple digital platforms.
Quick Comparison
| Feature | Deskpro | REVE Chat |
|---|---|---|
| Website | deskpro.com | revechat.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $29/month | $15/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2001 | 2014 |
| Headquarters | London, UK | Singapore, Singapore |
Overview
Deskpro
Deskpro is a flexible help desk solution that lets you manage all your customer support channels from one place. Instead of jumping between tabs, you can handle emails, live chats, phone calls, and social media messages within a unified desktop or web interface. You can automate your repetitive workflows using powerful triggers and escalations, ensuring no customer inquiry falls through the cracks.
The platform is designed to grow with you, offering both cloud-hosted and on-premise deployment options to meet your specific security needs. Whether you are a small team or a large enterprise, you can customize every part of the interface and data structure to match your unique support processes and branding requirements.
REVE Chat
REVE Chat is a multi-channel engagement platform that lets you connect with your customers instantly across your website, mobile apps, and social media. You can provide immediate assistance through live chat, high-quality voice calls, and face-to-face video interactions without requiring any additional plugins. This helps you build trust and resolve complex technical issues faster by seeing exactly what your customers see through integrated co-browsing and screen sharing tools.
The platform enables you to automate your routine support tasks using an AI-driven chatbot builder that handles queries 24/7. You can manage all your conversations from WhatsApp, Facebook Messenger, and Viber in a single unified dashboard. Whether you are a small business looking to improve response times or an enterprise needing secure, scalable support infrastructure, you can customize the interface to match your brand and workflow perfectly.
Overview
Deskpro Features
- Omnichannel Inbox Manage email, chat, voice, and social media messages in one unified view so you never miss a customer request.
- Live Chat Engage with your website visitors in real-time and convert chats into help desk tickets instantly for seamless follow-up.
- Knowledge Base Create a self-service portal where your customers can find answers quickly, reducing the volume of repetitive support tickets.
- Help Desk Automation Set up custom triggers and actions to automate ticket routing, status updates, and time-based escalations automatically.
- Built-in Voice Make and receive calls directly through your help desk with full call recording and automatic ticket creation.
- Custom Fields Tailor your data collection by adding unlimited custom fields to tickets, users, and organizations to track what matters.
- Community Forums Build a space where your users can share ideas, provide feedback, and help each other solve common problems.
- Robust Reporting Monitor team performance and customer satisfaction with built-in dashboards and custom reports that track your key metrics.
REVE Chat Features
- Live Chat. Engage with your website visitors in real-time to answer questions and guide them through the purchasing process instantly.
- Video & Voice Chat. Start high-definition face-to-face video or voice calls directly from the chat window to provide a personalized service experience.
- AI Chatbot Builder. Create and deploy intelligent bots that handle common FAQs and qualify leads around the clock without any coding required.
- Co-browsing. Take control of your customer's browser screen securely to guide them through complex forms or troubleshoot technical issues together.
- Omnichannel Messaging. Manage all your customer messages from WhatsApp, Facebook, and Telegram within one centralized dashboard to ensure no query is missed.
- Screen Sharing. Share your screen with customers to provide interactive product demonstrations or visual walkthroughs that help close deals faster.
Pricing Comparison
Deskpro Pricing
- All features included
- Email and Help Center channels
- Basic automation tools
- Standard reporting
- Mobile app access
- Everything in Team, plus:
- Omnichannel support (Chat, Voice)
- Advanced automation and triggers
- Full API access
- Custom CSS and branding
- Priority support
REVE Chat Pricing
- 14-day free trial
- Unlimited department creation
- Basic reporting and analytics
- Auto-triggers and canned responses
- Mobile SDK for iOS and Android
- Facebook Messenger integration
- Everything in Standard, plus:
- Voice and video calling
- Screen sharing and co-browsing
- WhatsApp Business integration
- Viber and Telegram messaging
- Advanced reporting and monitoring
Pros & Cons
Deskpro
Pros
- Highly customizable interface fits unique business workflows
- Consolidates multiple communication channels into one view
- On-premise deployment option provides total data control
- Feature-rich platform includes tools others charge extra for
Cons
- Initial setup requires time due to deep customization
- Interface can feel dense for brand new users
- Mobile app functionality is more limited than desktop
REVE Chat
Pros
- Seamless integration of video and voice within chat
- Powerful co-browsing feature for technical support teams
- Easy setup process for website and mobile apps
- Centralized dashboard for managing multiple social channels
- Responsive customer support team for technical assistance
Cons
- Mobile app notifications can occasionally be delayed
- Chatbot builder has a slight learning curve
- Interface customization options are somewhat limited
- No forever-free plan available for small startups