Hostaway
Hostaway is an all-in-one vacation rental management software that helps property managers scale their business by automating operations, managing channel distributions, and centralizing guest communications into a single dashboard.
RoomRaccoon
RoomRaccoon is an all-in-one hotel management system designed to help independent hoteliers automate operations, increase direct bookings, and manage distribution through an integrated PMS, booking engine, and channel manager.
Quick Comparison
| Feature | Hostaway | RoomRaccoon |
|---|---|---|
| Website | hostaway.com | roomraccoon.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $??/month |
| FREE Trial | ✘ No free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2017 |
| Headquarters | Helsinki, Finland | Breda, Netherlands |
Overview
Hostaway
Hostaway is a comprehensive platform designed to help you manage and scale your vacation rental business with ease. Whether you handle a handful of properties or manage thousands, you can centralize your entire operation by connecting with major booking channels like Airbnb, VRBO, and Booking.com. You can eliminate double bookings and manual updates by using the industry-leading channel manager that syncs availability and rates in real-time.
The software solves the complexity of multi-channel hosting by providing a unified inbox for all guest messages and automated tools for tasks like cleaning coordination and payment processing. You can build your own direct booking website to reduce commission fees and use the open API to connect with hundreds of industry tools. It is built specifically for property managers who need a reliable, scalable solution to grow their portfolio without increasing their administrative workload.
RoomRaccoon
RoomRaccoon provides a unified platform to run your entire hotel operation without switching between different tools. You can manage your front desk, guest communications, and housekeeping schedules from a single dashboard. The system combines a property management system (PMS) with a built-in booking engine and channel manager to ensure your availability stays synced across all booking sites in real-time.
You can automate repetitive administrative tasks like sending confirmation emails, processing payments, and generating invoices. The platform also includes revenue management tools that help you adjust your pricing automatically based on market demand. It is specifically designed for independent hotels, B&Bs, and boutique stays with up to 100 rooms, helping you save time on manual data entry while driving more direct revenue through your own website.
Overview
Hostaway Features
- Channel Manager Sync your calendars, rates, and listings across Airbnb, VRBO, and Expedia instantly to prevent overbookings.
- Unified Inbox Read and respond to every guest message from every channel in one single, organized conversation thread.
- Direct Booking Engine Create your own professional website to accept direct reservations and save money on third-party channel commissions.
- Automated Messaging Schedule check-in instructions and review reminders to be sent automatically based on specific guest triggers.
- Task Management Coordinate your cleaning and maintenance teams by automatically assigning tasks and tracking their completion status.
- Payment Processing Collect payments, security deposits, and guest identities securely through integrated gateways like Stripe and PayPal.
- Multi-Unit Support Manage complex property types like boutique hotels or multi-unit buildings with specialized inventory management tools.
- Owner Portal Give your property owners transparent access to performance reports, monthly statements, and upcoming booking data.
RoomRaccoon Features
- Cloud PMS. Manage your daily front desk operations, check-ins, and guest profiles from any device with a secure cloud-based dashboard.
- Channel Manager. Sync your room availability and rates across 100+ booking channels like Booking.com and Expedia instantly to prevent overbookings.
- Booking Engine. Accept commission-free bookings directly on your website with a mobile-optimized checkout process that matches your hotel branding.
- Yield Management. Maximize your revenue by setting automated rules that increase or decrease your room rates based on occupancy levels.
- Automated Upselling. Boost your average guest spend by automatically offering room upgrades, breakfast, or early check-ins during the booking process.
- Online Check-in. Reduce front desk wait times by allowing your guests to check in via their mobile devices before they arrive.
Pricing Comparison
Hostaway Pricing
RoomRaccoon Pricing
- Cloud Property Management System
- Integrated Booking Engine
- Connection to 5 OTA channels
- Automated guest communications
- Online payments integration
- Standard reporting tools
- Everything in Entry, plus:
- Unlimited OTA channel connections
- Advanced yield management rules
- Enhanced guest upselling tools
- Housekeeping management module
- Document management and storage
Pros & Cons
Hostaway
Pros
- Extremely reliable sync with major booking channels
- Highly responsive and knowledgeable customer support team
- User-friendly interface that is easy to navigate
- Extensive list of third-party software integrations
- Robust mobile app for managing tasks remotely
Cons
- Initial setup and onboarding takes significant time
- Custom pricing makes it hard to compare costs
- Advanced reporting features have a learning curve
RoomRaccoon
Pros
- All-in-one system eliminates the need for third-party integrations
- Very intuitive interface that is easy for new staff to learn
- Excellent automated upselling features that drive additional revenue
- Responsive customer support team available in multiple languages
Cons
- Customizing document templates can be technically challenging
- Mobile app functionality is more limited than the desktop version
- Initial setup and data migration requires significant time investment