xMatters
xMatters is an incident management platform that automates workflows and connects your operations teams with the right data to resolve service interruptions before they impact your customers.
Rootly
Rootly is an incident management platform integrated with Slack that helps you automate manual administrative tasks, coordinate response efforts, and generate retrospectives to improve your system reliability.
Quick Comparison
| Feature | xMatters | Rootly |
|---|---|---|
| Website | everbridge.com | rootly.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $999/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2000 | 2020 |
| Headquarters | San Ramon, USA | San Francisco, USA |
Overview
xMatters
xMatters helps you maintain service availability by automating the manual steps required to resolve technical incidents. When a system failure occurs, the platform instantly identifies the right on-call responders and provides them with the specific context needed to fix the issue. You can replace chaotic email chains and manual phone trees with automated notification workflows that reach your team on their preferred devices.
You can build complex resolution paths using a visual workflow designer that connects your entire monitoring and DevOps stack. By synchronizing data across your tools, you ensure that everyone stays informed with real-time status updates. The platform is designed for IT operations, SRE, and DevOps teams in mid-to-large organizations who need to reduce their mean time to resolution and protect their customer experience.
Rootly
Rootly is an incident management platform built directly into Slack to help you handle outages without leaving your workspace. When a crisis hits, you can declare incidents instantly, and the tool automatically creates dedicated channels, invites the right responders, and sets up Zoom meetings. It eliminates the chaotic manual work of updating stakeholders and tracking timelines so your engineers can focus entirely on fixing the technical problem.
You can also use the platform to standardize your post-incident process by generating automated retrospectives and tracking follow-up action items. By capturing every event and communication in real-time, you build a searchable database of system knowledge. This helps your team identify recurring patterns, reduce your mean time to resolution, and maintain higher service availability for your customers.
Overview
xMatters Features
- Visual Workflow Builder Create automated incident response paths with a drag-and-drop editor to connect your monitoring tools and chat apps.
- Smart On-Call Scheduling Manage complex rotations and escalations so the right person is always notified immediately when a critical alert triggers.
- Adaptive Notifications Reach your team via SMS, push notifications, voice calls, or email based on their personal preferences and availability.
- Incident Post-Mortems Generate detailed timelines of every action taken during an incident to help you identify improvements for future responses.
- Mobile Incident Control Acknowledge alerts, view logs, and trigger automated resolution scripts directly from your smartphone while you are on the go.
- Service Dependency Mapping Visualize how your services relate to one another so you can quickly identify the root cause of downstream failures.
Rootly Features
- Slack-Native Operations. Manage your entire incident lifecycle directly within Slack using simple commands to declare, update, and resolve issues.
- Automated Workflows. Trigger custom workflows that automatically create Jira tickets, start bridge calls, and notify stakeholders based on incident severity.
- Service Catalog. Maintain a clear map of your infrastructure so you can instantly identify service owners and dependencies during a failure.
- Automated Retrospectives. Generate comprehensive post-mortem drafts automatically using the timeline of events and chat logs captured during the incident.
- On-Call Scheduling. Coordinate your rotations and escalations to ensure the right subject matter expert is always alerted the moment things break.
- Status Page Integration. Update your customers in real-time by pushing incident details directly to your public or private status pages.
Pricing Comparison
xMatters Pricing
- Up to 10 users
- Unlimited notifications
- Basic on-call scheduling
- Standard integrations
- Mobile app access
- Community support
- Everything in Free, plus:
- Unlimited users
- Advanced on-call rotations
- Conference bridge integration
- Custom reporting dashboards
- Standard support
Rootly Pricing
- Unlimited incidents
- Unlimited workflows
- Slack & Microsoft Teams integration
- Automated retrospectives
- Service catalog
- Standard support
- Everything in Pro, plus:
- Custom RBAC and SSO
- Multi-organization support
- Dedicated success manager
- 99.9% Uptime SLA
- Custom contract and billing
Pros & Cons
xMatters
Pros
- Highly flexible workflow automation engine
- Reliable notification delivery across multiple channels
- Generous free tier for small teams
- Excellent mobile app for remote incident management
Cons
- Initial setup of complex workflows takes time
- User interface can feel cluttered for beginners
- Advanced features require a significant learning curve
Rootly
Pros
- Deep Slack integration keeps responders in one place
- Significantly reduces manual administrative work during outages
- Highly customizable workflows fit unique team processes
- Simplifies the creation of detailed post-mortem reports
- Fast setup and intuitive interface for new users
Cons
- High starting price point for very small startups
- Initial workflow configuration requires some time investment
- Mobile experience is primarily reliant on Slack app