AnyDesk
AnyDesk is a fast remote desktop software that allows you to access and control computers or servers from anywhere with high frame rates and low latency.
ScreenMeet
ScreenMeet provides cloud-native cobrowse, screen sharing, and remote support tools integrated directly into your existing CRM and ITSM platforms to streamline customer service and technical support workflows.
Quick Comparison
| Feature | AnyDesk | ScreenMeet |
|---|---|---|
| Website | anydesk.com | screenmeet.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2015 |
| Headquarters | Stuttgart, Germany | San Francisco, USA |
Overview
AnyDesk
AnyDesk provides you with a fast and secure way to access your devices from any location. Whether you are providing IT support to a colleague across the office or accessing your home workstation while traveling, you get a smooth experience with high frame rates and minimal lag. The software uses a proprietary codec to ensure that even on low-bandwidth connections, your remote sessions remain fluid and responsive.
You can manage your entire fleet of devices through a centralized console, making it easy to deploy updates and monitor access. It solves the problem of physical distance by giving you full control over remote desktops as if you were sitting right in front of them. The platform is designed for individuals, IT professionals, and large enterprises who need reliable, cross-platform connectivity without complex setup procedures.
ScreenMeet
ScreenMeet is a cloud-native remote support platform designed to help you resolve customer issues faster by seeing exactly what they see. Instead of asking customers to describe their problems, you can launch cobrowsing or screen sharing sessions directly from your CRM or ITSM tool. This eliminates the friction of external downloads and helps you provide a more personal support experience.
You can take control of remote desktops, view mobile app screens, or browse alongside customers in real-time while maintaining strict security and compliance standards. The platform is built specifically for high-volume support environments like help desks and contact centers where speed and security are critical. It integrates deeply with platforms you already use, such as Salesforce, ServiceNow, and Microsoft Dynamics 365.
Overview
AnyDesk Features
- High Frame Rates Enjoy a stutter-free screen experience with 60 fps on local networks and most internet connections for smooth workflows.
- Low Latency Experience near-instant responses when moving your mouse or typing, thanks to the specialized DeskRT codec that minimizes delay.
- Unattended Access Set up a password to access your remote devices even when no one is there to accept the connection.
- File Transfer Move documents and data between your local and remote devices quickly using the integrated file manager or clipboard.
- Remote Printing Print documents from a remote computer directly to your local printer without needing to transfer files first.
- Mobile-to-PC Control Control your desktop or server directly from your smartphone or tablet using native apps for iOS and Android.
ScreenMeet Features
- Secure Cobrowsing. Interact with your customer's web browser in real-time to guide them through complex forms and website navigation safely.
- Remote Desktop Support. Take full control of a user's desktop to troubleshoot technical issues and perform administrative tasks from your own browser.
- Mobile App Sharing. View and support your mobile applications on iOS and Android devices to resolve app-specific issues quickly.
- CRM Integration. Launch support sessions directly from Salesforce or ServiceNow records so you never have to switch between different applications.
- Browser-Based Access. Start sessions instantly without requiring your customers to download or install any software, reducing friction and technical hurdles.
- Session Recording. Record support interactions for quality assurance, training purposes, and maintaining a clear audit trail of all remote activities.
Pricing Comparison
AnyDesk Pricing
- Personal use only
- Basic remote control
- File transfer
- Whiteboard features
- Mobile to PC access
- Everything in Free, plus:
- Commercial use license
- 1 licensed user
- Up to 100 managed devices
- 1 concurrent connection
- Mobile device support
ScreenMeet Pricing
Pros & Cons
AnyDesk
Pros
- Extremely fast connection speeds with minimal lag
- Lightweight installer requires very little disk space
- Works reliably even on low-bandwidth internet connections
- Easy to set up without complex firewall configurations
Cons
- Free version has strict limits on commercial use
- Mobile interface can be tricky for complex tasks
- Occasional connection drops during long sessions
ScreenMeet
Pros
- Seamless integration with Salesforce and ServiceNow workflows
- No-download requirement significantly improves customer participation rates
- High-quality video performance even on lower bandwidths
- Granular security controls for masking sensitive data
Cons
- Initial configuration requires technical expertise for deep integrations
- Pricing is higher than basic standalone screen sharing tools
- Mobile support features can be limited by OS permissions