Crisp
Crisp is an all-in-one business messaging platform that connects your team with customers through live chat, shared inboxes, and automated chatbots to improve support and drive sales growth.
ScreenMeet
ScreenMeet provides cloud-native cobrowse, screen sharing, and remote support tools integrated directly into your existing CRM and ITSM platforms to streamline customer service and technical support workflows.
Quick Comparison
| Feature | Crisp | ScreenMeet |
|---|---|---|
| Website | crisp.chat | screenmeet.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2015 |
| Headquarters | Nantes, France | San Francisco, USA |
Overview
Crisp
Crisp is a versatile messaging platform designed to unify your customer communications into a single, collaborative dashboard. You can manage live chat, email, WhatsApp, and social media messages without jumping between tabs. It helps you build stronger relationships by providing your team with the tools needed to respond faster and more personally to every inquiry.
You can deploy automated chatbots to handle routine questions around the clock or use the built-in knowledge base to let customers help themselves. Whether you are a small startup or a growing support team, the platform scales with your needs. It focuses on reducing response times and increasing customer satisfaction through a clean, intuitive interface that requires almost no technical training to master.
ScreenMeet
ScreenMeet is a cloud-native remote support platform designed to help you resolve customer issues faster by seeing exactly what they see. Instead of asking customers to describe their problems, you can launch cobrowsing or screen sharing sessions directly from your CRM or ITSM tool. This eliminates the friction of external downloads and helps you provide a more personal support experience.
You can take control of remote desktops, view mobile app screens, or browse alongside customers in real-time while maintaining strict security and compliance standards. The platform is built specifically for high-volume support environments like help desks and contact centers where speed and security are critical. It integrates deeply with platforms you already use, such as Salesforce, ServiceNow, and Microsoft Dynamics 365.
Overview
Crisp Features
- Shared Inbox Centralize all your customer conversations from email, Live Chat, WhatsApp, and Messenger into one collaborative team dashboard.
- Live Chat Engage with your website visitors in real-time using a customizable chat widget that matches your brand's look.
- Chatbot Builder Create automated conversation flows with a visual editor to qualify leads and answer common questions 24/7.
- CRM Integration Store and organize customer data automatically so you can view conversation histories and user profiles instantly.
- Knowledge Base Build a dedicated help center so your customers can find answers to their own questions instantly.
- MagicBrowse See what your customers see on their screen in real-time to provide faster, more accurate technical support.
- Campaigns Send targeted outbound emails and in-app messages to re-engage your users and drive higher conversion rates.
- Mobile Apps Stay connected to your customers on the go with native iOS and Android apps for your support team.
ScreenMeet Features
- Secure Cobrowsing. Interact with your customer's web browser in real-time to guide them through complex forms and website navigation safely.
- Remote Desktop Support. Take full control of a user's desktop to troubleshoot technical issues and perform administrative tasks from your own browser.
- Mobile App Sharing. View and support your mobile applications on iOS and Android devices to resolve app-specific issues quickly.
- CRM Integration. Launch support sessions directly from Salesforce or ServiceNow records so you never have to switch between different applications.
- Browser-Based Access. Start sessions instantly without requiring your customers to download or install any software, reducing friction and technical hurdles.
- Session Recording. Record support interactions for quality assurance, training purposes, and maintaining a clear audit trail of all remote activities.
Pricing Comparison
Crisp Pricing
- 2 seats included
- Live chat widget
- Mobile apps
- Contact list
- Basic notifications
- Everything in Free, plus:
- Up to 4 seats included
- Unlimited history
- Canned responses
- Private notes
- Audio messages
- Customized widget
ScreenMeet Pricing
Pros & Cons
Crisp
Pros
- Pricing is per website rather than per user seat
- MagicBrowse feature makes technical troubleshooting much easier
- Setup is extremely fast with a simple code snippet
- Mobile app is highly responsive for remote teams
- Clean interface reduces the learning curve for new agents
Cons
- Chatbot builder is only available on the highest tier
- Analytics and reporting could be more detailed
- Limited customization options for the free widget version
ScreenMeet
Pros
- Seamless integration with Salesforce and ServiceNow workflows
- No-download requirement significantly improves customer participation rates
- High-quality video performance even on lower bandwidths
- Granular security controls for masking sensitive data
Cons
- Initial configuration requires technical expertise for deep integrations
- Pricing is higher than basic standalone screen sharing tools
- Mobile support features can be limited by OS permissions