CCC ONE
CCC ONE is an all-in-one shop management software that connects auto physical damage repairers with insurance carriers and parts suppliers to streamline the entire collision repair estimation and management process.
Shop-Ware
Shop-Ware is a cloud-based auto repair shop management software providing digital vehicle inspections, native parts ordering, and automated customer communication to streamline your automotive service business operations.
Quick Comparison
| Feature | CCC ONE | Shop-Ware |
|---|---|---|
| Website | cccis.com | shop-ware.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $135/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1980 | 2013 |
| Headquarters | Chicago, USA | San Francisco, USA |
Overview
CCC ONE
CCC ONE provides a centralized platform to manage your entire collision repair business from a single interface. You can create precise repair estimates using an extensive database of parts and labor rates while communicating directly with insurance carriers to speed up claim approvals. The software eliminates manual data entry by syncing your front-office tasks with the shop floor, ensuring everyone stays updated on vehicle status.
You can also manage your parts procurement by connecting with a vast network of suppliers to find the best prices and availability in real-time. Whether you are running a single local shop or a multi-location enterprise, the platform helps you improve cycle times and provide a better experience for your customers through automated status updates and digital documentation.
Shop-Ware
Shop-Ware is a comprehensive shop management platform designed to help you run a paperless auto repair business. You can move away from traditional clipboards by using digital vehicle inspections that allow you to share photos and videos directly with your customers. This transparency helps you build trust and get faster approvals on repair orders through an interactive customer interface.
The platform centralizes your entire workflow, from appointment scheduling and parts procurement to invoicing and payment processing. You can manage your staff's productivity with real-time tracking and optimize your profit margins using automated parts markup tools. It is built specifically for independent auto repair shops and multi-location enterprises looking to increase their shop's efficiency and average repair order value.
Overview
CCC ONE Features
- Precision Estimating Create accurate repair estimates quickly using a comprehensive database of OEM parts, labor times, and paint codes.
- Insurance Integration Connect directly with insurance carriers to send estimates and receive digital assignments without leaving your shop management dashboard.
- Parts Procurement Search and order parts from thousands of suppliers in real-time to find the best prices and delivery windows.
- Mobile Diagnostics Perform vehicle scans and document pre-existing damage directly from your mobile device to create a complete digital record.
- Customer Experience Keep your customers informed with automated text and email updates regarding their vehicle's repair status and completion date.
- Production Management Track every vehicle through the repair stages and assign tasks to technicians to ensure your shop hits its deadlines.
Shop-Ware Features
- Digital Vehicle Inspections. Create professional inspections with photos and videos that you can text or email to customers for instant approval.
- Native Parts Ordering. Order parts directly within the repair order from multiple vendors without ever leaving the Shop-Ware interface.
- Messenger Integration. Communicate with your customers in real-time through a built-in chat feature to keep them updated on their vehicle status.
- Inventory Management. Track your parts stock levels automatically and manage purchase orders to ensure you always have what you need.
- Automated Parts Markup. Set custom pricing matrices that automatically calculate your profit margins on every part sold in your shop.
- Real-Time Shop Stats. Monitor your shop's performance and technician efficiency through live dashboards that update as work is completed.
Pricing Comparison
CCC ONE Pricing
Shop-Ware Pricing
- Digital Repair Orders
- Digital Vehicle Inspections
- Native Parts Ordering
- Customer Messenger
- Integrated Payments
- Basic Reporting
- Everything in Support, plus:
- Advanced Inventory Management
- Parts GP Optimizer
- Labor GP Optimizer
- QuickBooks Integration
- Custom Inspection Templates
Pros & Cons
CCC ONE
Pros
- Industry standard for insurance carrier communication
- Extensive and accurate parts database
- Mobile app simplifies photo and document uploads
- Comprehensive reporting for multi-location management
Cons
- Significant learning curve for new employees
- Pricing can be high for smaller independent shops
- Customer support response times can vary
Shop-Ware
Pros
- Digital inspections significantly increase average repair order value
- Seamless parts ordering saves hours of manual searching
- Cloud-based access allows you to manage shops remotely
- Customer interface makes repair approvals fast and easy
Cons
- Initial setup requires significant time for data migration
- Learning curve for staff transitioning from paper systems
- Mobile interface can be sensitive on smaller screens