ProProfs
ProProfs provides a comprehensive suite of online tools including quiz makers, training software, and knowledge base solutions to help you simplify employee training and customer support processes.
Skilljar
Skilljar is an external learning management system designed to help companies onboard, train, and retain customers and partners through branded online training experiences and data-driven insights.
Quick Comparison
| Feature | ProProfs | Skilljar |
|---|---|---|
| Website | proprofs.com | skilljar.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 15 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2010 | 2013 |
| Headquarters | Santa Monica, USA | Seattle, USA |
Overview
ProProfs
ProProfs offers a versatile suite of cloud-based tools designed to help you build smarter teams and provide better customer support. You can create online courses, design interactive quizzes, and build a searchable private or public knowledge base without any coding knowledge. The platform focuses on making complex tasks simple, allowing you to onboard employees faster and reduce support tickets by giving customers the answers they need instantly.
Whether you are a small business owner looking to train a handful of employees or a large corporation needing to manage compliance across departments, you can scale these tools to fit your specific needs. The integrated nature of the suite means your help desk, live chat, and training data can work together, providing a unified experience for both your internal team and your external customers.
Skilljar
Skilljar is a specialized platform built specifically for external training, helping you turn your customers into power users. Unlike internal HR tools, it focuses on the unique needs of customer education, providing a branded environment where your users can access on-demand courses, live certifications, and self-paced learning paths. You can easily create a professional training portal that matches your brand identity without needing a developer.
The platform solves the challenge of customer churn by ensuring your users actually know how to use your product. You can track exactly how training impacts your bottom line by connecting learning data directly to your CRM. It is built for mid-market and enterprise companies that need to scale their education programs globally while maintaining a high-quality, seamless experience for their external partners and clients.
Overview
ProProfs Features
- Online Course Builder Create professional training courses in minutes by dragging and dropping videos, documents, and presentations into a structured learning path.
- Interactive Quiz Maker Assess learner progress with over 100,000 ready-to-use questions and various question types to ensure your team truly understands the material.
- Internal Knowledge Base Build a central repository for company policies and SOPs so your employees can find the information they need without asking twice.
- Smart Help Desk Manage customer queries efficiently by converting emails into tickets and assigning them to the right team members for faster resolution.
- Real-time Live Chat Connect with your website visitors instantly to answer questions and solve problems before they lead to a lost sale.
- Automated Certification Design and issue custom certificates automatically once your learners complete a course or pass a specific quiz requirement.
Skilljar Features
- Branded Training Portals. Create a fully customized learning site that matches your company's look and feel for a consistent user experience.
- Course Management. Build and organize multimedia courses including videos, PDFs, and interactive quizzes to keep your learners engaged.
- Certification Engine. Design and automate the delivery of professional certificates to reward your customers for mastering your software.
- Live Event Integration. Manage your webinars and in-person training sessions alongside your on-demand content in one central calendar.
- Data Analytics. Track learner progress and engagement levels with detailed reports that show you which content performs best.
- E-commerce Tools. Sell your training courses or certifications directly through the platform with built-in payment processing and promo codes.
Pricing Comparison
ProProfs Pricing
- Up to 10 learners
- Unlimited public quizzes
- Basic reporting
- Email support
- Mobile responsive interface
- Everything in Free, plus:
- Unlimited learners
- Private folders and security
- Advanced reporting and analytics
- Custom branding and logos
- Premium support
Skilljar Pricing
Pros & Cons
ProProfs
Pros
- Extensive library of pre-made quiz templates
- Very easy for non-technical users to navigate
- Quick setup for basic training modules
- Affordable entry point for small businesses
- Responsive customer support team
Cons
- Interface feels dated compared to modern competitors
- Limited customization options for advanced design needs
- Reporting can be basic on lower tiers
Skilljar
Pros
- Purpose-built specifically for external customer and partner training
- Deep integrations with Salesforce and other major CRM platforms
- Highly customizable interface allows for seamless brand alignment
- Excellent customer success team provides proactive implementation support
Cons
- Higher price point compared to general-purpose learning systems
- Initial setup and customization can require significant time
- Reporting interface can feel complex for new administrators