Drift
Drift is a conversational marketing and sales platform that uses AI-powered chatbots and real-time messaging to help you engage website visitors and convert them into qualified pipeline.
Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
Quick Comparison
| Feature | Drift | Smartsupp |
|---|---|---|
| Website | drift.com | smartsupp.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2013 |
| Headquarters | Boston, USA | Brno, Czech Republic |
Overview
Drift
Drift helps you transform your website from a static brochure into a 24/7 sales engine. Instead of forcing your potential customers to fill out long forms and wait days for a follow-up, you can engage them the moment they show interest. The platform uses AI-powered bots to qualify leads, answer common questions, and even book meetings directly on your sales team's calendars while you sleep.
You can create personalized experiences for your most important accounts by recognizing them the second they land on your site. By connecting your marketing and sales workflows, you ensure that high-value prospects never hit a dead end. Whether you are a mid-sized company or a large global enterprise, the platform helps you shorten your sales cycle and provide a more human buying experience for your customers.
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
Overview
Drift Features
- AI Chatbots Deploy intelligent bots that qualify your website visitors and answer their questions instantly at any time of day.
- Live Chat Jump into conversations personally when high-value prospects are active on your site to build immediate rapport.
- Meeting Scheduler Let your prospects book meetings directly into your calendar through the chat interface to eliminate back-and-forth emails.
- Intel and Insights See exactly which companies are visiting your site so you can reach out to key accounts with personalized messages.
- Real-time Notifications Get alerted on your desktop or mobile device the moment a target account lands on your website.
- Video Messaging Record and send personalized videos to your prospects within the chat to stand out from the competition.
Smartsupp Features
- Unified Dashboard. Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings. Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots. Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App. Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List. See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages. Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
Pricing Comparison
Drift Pricing
- Basic live chat
- Welcome messages
- Mobile and desktop apps
- Basic reporting
- Standard integrations
- Everything in Free, plus:
- Custom chatbots
- Intel and Deanonymization
- Salesforce integration
- Meeting scheduling
- Real-time notifications
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
Pros & Cons
Drift
Pros
- Significantly increases the speed of lead qualification
- Integrates deeply with major CRMs like Salesforce
- User-friendly interface for both admins and agents
- Reduces friction in the customer buying journey
Cons
- High entry price point for small businesses
- Complex bot flows require significant setup time
- Reporting can be difficult to customize deeply
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers