REVE Chat
REVE Chat is an omni-channel customer engagement software providing live chat, video voice calling, and AI-powered chatbots to help you deliver real-time support and boost sales conversions across multiple digital platforms.
Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
Quick Comparison
| Feature | REVE Chat | Smartsupp |
|---|---|---|
| Website | revechat.com | smartsupp.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $15/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2013 |
| Headquarters | Singapore, Singapore | Brno, Czech Republic |
Overview
REVE Chat
REVE Chat is a multi-channel engagement platform that lets you connect with your customers instantly across your website, mobile apps, and social media. You can provide immediate assistance through live chat, high-quality voice calls, and face-to-face video interactions without requiring any additional plugins. This helps you build trust and resolve complex technical issues faster by seeing exactly what your customers see through integrated co-browsing and screen sharing tools.
The platform enables you to automate your routine support tasks using an AI-driven chatbot builder that handles queries 24/7. You can manage all your conversations from WhatsApp, Facebook Messenger, and Viber in a single unified dashboard. Whether you are a small business looking to improve response times or an enterprise needing secure, scalable support infrastructure, you can customize the interface to match your brand and workflow perfectly.
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
Overview
REVE Chat Features
- Live Chat Engage with your website visitors in real-time to answer questions and guide them through the purchasing process instantly.
- Video & Voice Chat Start high-definition face-to-face video or voice calls directly from the chat window to provide a personalized service experience.
- AI Chatbot Builder Create and deploy intelligent bots that handle common FAQs and qualify leads around the clock without any coding required.
- Co-browsing Take control of your customer's browser screen securely to guide them through complex forms or troubleshoot technical issues together.
- Omnichannel Messaging Manage all your customer messages from WhatsApp, Facebook, and Telegram within one centralized dashboard to ensure no query is missed.
- Screen Sharing Share your screen with customers to provide interactive product demonstrations or visual walkthroughs that help close deals faster.
Smartsupp Features
- Unified Dashboard. Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings. Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots. Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App. Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List. See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages. Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
Pricing Comparison
REVE Chat Pricing
- 14-day free trial
- Unlimited department creation
- Basic reporting and analytics
- Auto-triggers and canned responses
- Mobile SDK for iOS and Android
- Facebook Messenger integration
- Everything in Standard, plus:
- Voice and video calling
- Screen sharing and co-browsing
- WhatsApp Business integration
- Viber and Telegram messaging
- Advanced reporting and monitoring
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
Pros & Cons
REVE Chat
Pros
- Seamless integration of video and voice within chat
- Powerful co-browsing feature for technical support teams
- Easy setup process for website and mobile apps
- Centralized dashboard for managing multiple social channels
- Responsive customer support team for technical assistance
Cons
- Mobile app notifications can occasionally be delayed
- Chatbot builder has a slight learning curve
- Interface customization options are somewhat limited
- No forever-free plan available for small startups
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers