Kore.ai
Kore.ai provides an enterprise-grade conversational AI platform that helps you build, train, and deploy intelligent virtual assistants and search experiences to automate customer and employee interactions effectively.
Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
Quick Comparison
| Feature | Kore.ai | Smartsupp |
|---|---|---|
| Website | kore.ai | smartsupp.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 60 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2013 |
| Headquarters | Orlando, USA | Brno, Czech Republic |
Overview
Kore.ai
Kore.ai is a comprehensive conversational AI platform that lets you create sophisticated virtual assistants without needing deep coding expertise. You can automate customer support, HR tasks, and IT helpdesk requests using a visual dialogue builder that handles complex, multi-turn conversations. The platform uses advanced natural language processing to understand user intent and provide accurate, human-like responses across more than 30 digital and voice channels.
You can also implement AI-driven search to help your team find information across fragmented company data instantly. Whether you are a mid-sized business or a global enterprise, the platform helps you reduce operational costs and improve response times. It provides built-in analytics so you can track performance and continuously refine your automated interactions based on real user behavior.
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
Overview
Kore.ai Features
- Visual Dialogue Builder Design complex conversation flows with a drag-and-drop interface that requires zero coding to manage user intents.
- Omnichannel Deployment Deploy your virtual assistants across 30+ channels including WhatsApp, Slack, and Microsoft Teams with a single click.
- SmartSearch Let your users find answers instantly by indexing your existing knowledge bases and documents with AI-powered search.
- Contact Center AI Automate your voice and chat interactions to resolve customer issues faster while reducing your live agent workload.
- NLP Engine Utilize multi-engine natural language processing to accurately understand what your users want, even with typos or slang.
- Advanced Analytics Track your containment rates and identify where users get stuck so you can optimize your automated workflows.
Smartsupp Features
- Unified Dashboard. Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings. Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots. Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App. Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List. See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages. Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
Pricing Comparison
Kore.ai Pricing
- Up to 5,000 requests included
- Access to XO Platform
- Standard NLP engines
- Basic channel integrations
- Community support access
- Everything in Free, plus:
- $0.20 per request after free limit
- Unlimited virtual assistants
- Advanced analytics dashboard
- Full omnichannel access
- Enterprise-grade security features
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
Pros & Cons
Kore.ai
Pros
- Highly flexible visual builder for complex workflows
- Excellent multi-language support for global deployments
- Strong security and compliance for regulated industries
- Wide variety of pre-built channel integrations
- Powerful natural language understanding capabilities
Cons
- Steep learning curve for non-technical users
- Initial setup and configuration can be time-consuming
- Documentation can be dense and difficult to navigate
- Pricing can become unpredictable with high volumes
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers