Smaply
Smaply is a visual journey mapping software that helps you centralize customer insights, create detailed personas, and map complex ecosystem maps to improve your overall customer experience strategy.
Social WiFi
Social WiFi is a cloud-based marketing and analytics platform that transforms standard guest Wi-Fi into a powerful tool for capturing customer data, automating communication, and increasing online reviews.
Quick Comparison
| Feature | Smaply | Social WiFi |
|---|---|---|
| Website | smaply.com | socialwifi.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 0 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2013 |
| Headquarters | Innsbruck, Austria | Warsaw, Poland |
Overview
Smaply
Smaply is a dedicated journey mapping tool designed to help you visualize and manage your customer experience in one central place. Instead of scattered spreadsheets or static slide decks, you get a dynamic environment where you can build detailed journey maps, develop rich user personas, and visualize stakeholder relationships through ecosystem maps.
You can use the platform to identify pain points in your current service delivery and collaborate with your team to design better future-state experiences. It is particularly effective for UX researchers, service designers, and CX managers in mid-market to enterprise organizations who need to transform raw qualitative data into actionable visual insights that stakeholders can actually understand.
Social WiFi
Social WiFi helps you turn your guest Wi-Fi into a high-performing marketing channel. Instead of just providing free internet, you can collect valuable contact details through branded login pages and social media sign-ins. This allows you to build a detailed database of your physical visitors, understanding how often they return and how long they stay.
You can automate your communication by sending personalized emails or coupons based on visitor behavior, such as a 'thank you' note after their first visit. The platform also helps you manage your reputation by prompting guests to leave reviews on Google or TripAdvisor, while filtering negative feedback privately. It works with your existing network hardware, making it easy to scale across multiple locations.
Overview
Smaply Features
- Journey Map Editor Create multi-layered journey maps with text, images, and storyboard icons to visualize every step of your customer's experience.
- Persona Editor Build detailed profiles of your target users to ensure your team stays focused on real human needs and behaviors.
- Ecosystem Maps Visualize the complex relationships between stakeholders, processes, and technologies that happen behind the scenes of your service.
- Live Collaboration Invite your teammates to edit maps in real-time and leave comments to speed up your design and approval process.
- Dynamic Data Linking Link personas directly to your journey maps so you can see how different segments experience the same service differently.
- Export Options Generate high-resolution PDF, PNG, or Excel files of your maps to share professional reports with your stakeholders.
Social WiFi Features
- Branded Login Pages. Create custom splash pages that match your brand identity to greet guests as they connect to your network.
- Data Capture. Collect verified email addresses and social media profiles from your guests to build a powerful marketing database.
- Automated Remarketing. Send automated emails, coupons, or birthday rewards to your customers based on their real-world visiting patterns.
- Review Management. Boost your ratings by automatically encouraging happy guests to leave reviews on major platforms like Google and TripAdvisor.
- Presence Analytics. Track footfall, dwell time, and return rates to understand how customers interact with your physical space.
- Facebook Pixel Integration. Sync your guest data with Facebook to run highly targeted retargeting ads to people who have visited your venue.
Pricing Comparison
Smaply Pricing
- 1 active project
- 3 journey maps
- 3 personas
- 1 ecosystem map
- Basic export options
- Everything in Free, plus:
- 3 active projects
- Unlimited journey maps
- Unlimited personas
- Unlimited ecosystem maps
- Premium export formats
Social WiFi Pricing
Pros & Cons
Smaply
Pros
- Intuitive drag-and-drop interface for quick mapping
- Professional export quality for stakeholder presentations
- Specialized tools for personas and ecosystem maps
- Generous free tier for individual practitioners
Cons
- Learning curve for complex multi-lane maps
- Limited integrations with external data sources
- Performance can slow down with very large maps
Social WiFi
Pros
- Easy integration with existing hardware like Ubiquiti and Cisco
- Significantly increases the volume of Google and TripAdvisor reviews
- Simple interface for creating branded login splash pages
- Effective automated email triggers for customer retention
Cons
- Initial setup may require some networking knowledge
- Analytics dashboard can feel overwhelming for very small businesses
- Pricing can scale quickly for venues with many access points