Freshservice
Freshservice is a cloud-based IT service management solution that uses AI-driven automation to help you streamline internal support, manage assets, and improve employee service delivery across your entire organization.
Splashtop
Splashtop provides high-performance remote access and support solutions that allow you to securely access your computers and applications from any device, anywhere, with a fast and reliable connection.
Quick Comparison
| Feature | Freshservice | Splashtop |
|---|---|---|
| Website | freshservice.com | splashtop.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $19/month | $5/month |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2010 | 2006 |
| Headquarters | San Mateo, USA | Cupertino, USA |
Overview
Freshservice
Freshservice helps you modernize your IT operations with an intuitive, AI-powered service desk. Instead of managing chaotic email chains, you can centralize all internal requests, incidents, and changes in a single, organized portal. The platform uses intelligent automation to route tickets to the right agents and provides a self-service knowledge base so your employees can find answers quickly without waiting for support.
You can also track your entire hardware and software inventory through integrated asset management and plan complex projects using built-in task tracking. Whether you are a small IT team or a large enterprise, the software scales to support HR, facilities, and finance departments alongside IT. It offers a 14-day free trial and paid plans starting at $19 per agent per month.
Splashtop
Splashtop is a high-performance remote access solution designed to help you work from anywhere as if you were sitting right in front of your computer. Whether you are an individual professional needing to access your office workstation or an IT team supporting thousands of devices, it provides the speed and reliability required for resource-intensive tasks like video editing or 3D modeling. You can connect from any laptop, tablet, or mobile device to your Windows, Mac, or Linux systems with minimal latency.
The platform solves the challenge of maintaining productivity and security in a hybrid work environment. It eliminates the need for clunky VPNs by providing a secure, encrypted tunnel for your data. With features tailored for both simple remote work and complex enterprise IT support, you can manage permissions, track sessions, and ensure compliance across your entire organization while keeping your remote experience smooth and responsive.
Overview
Freshservice Features
- Incident Management Log, track, and resolve IT issues faster by centralizing all support tickets and communication in one unified dashboard.
- AI-Powered Service Bot Deflect common support queries by letting your employees get instant answers from an intelligent, automated virtual agent.
- Asset Management Track your entire inventory of hardware and software licenses throughout their lifecycle to maintain full visibility and compliance.
- Workflow Automator Eliminate repetitive manual tasks by building custom automation rules with a simple drag-and-drop visual interface.
- Change Management Plan and execute infrastructure changes with confidence using risk assessment tools and automated approval workflows.
- Knowledge Base Create a searchable library of solution articles so your team can solve their own problems 24/7.
- Project Management Manage IT projects from start to finish by linking tasks directly to related tickets and assets.
- Mobile App Support your employees from anywhere with native mobile apps that let you manage tickets on the go.
Splashtop Features
- High-Performance Streaming. Enjoy 4K streaming at 60 frames per second so you can run resource-heavy applications like CAD or Creative Cloud without lag.
- Multi-to-Multi Monitor Support. View multiple remote screens across your local monitors simultaneously to maintain your full office setup while working from home.
- Secure File Transfer. Drag and drop files quickly between your local and remote computers without needing to email documents to yourself.
- Remote Print. Print files from your remote computer directly to your local printer so you can handle physical paperwork instantly.
- Session Recording. Record your remote sessions for training purposes or audit trails to keep a clear record of all remote activity.
- Broad Device Support. Access your desktop from any Windows, Mac, iOS, Android, or Chromebook device using the lightweight Splashtop app.
Pricing Comparison
Freshservice Pricing
- Incident Management
- Knowledge Base
- Self-Service Portal
- SLA Management
- Workflow Automator
- Marketplace Integrations
- Everything in Starter, plus:
- Service Catalog
- Asset Management
- Purchase Management
- Contract Management
- Onboarding Modules
Splashtop Pricing
- Access up to 2 computers
- Access from any device
- High-performance remote desktop
- File transfer
- Remote print
- Billed annually at $60/year
- Everything in Solo, plus:
- Access up to 10 computers
- Multi-to-multi monitor support
- Two users can remote into one computer
- User management and groups
- Billed annually at $99/year/user
Pros & Cons
Freshservice
Pros
- Modern and intuitive interface requires very little training
- Fast implementation compared to traditional enterprise ITSM tools
- Powerful automation rules are easy to set up
- Excellent mobile app for managing tickets remotely
- Strong integration with the wider Freshworks ecosystem
Cons
- Asset discovery agent can be difficult to configure
- Advanced reporting features have a steeper learning curve
- Costs can rise quickly when adding multiple modules
- Limited customization options for the self-service portal
Splashtop
Pros
- Exceptional connection speed with very low latency
- Significantly more affordable than major competitors
- Easy setup process for both hosts and clients
- Reliable performance even on lower bandwidth connections
Cons
- Web management interface can feel slightly dated
- Billed annually rather than month-to-month
- File transfer speed can vary on large folders