xMatters
xMatters is an incident management platform that automates workflows and connects your operations teams with the right data to resolve service interruptions before they impact your customers.
Splunk On-Call
Splunk On-Call is an incident response software that aligns log data with on-call scheduling to help your DevOps teams collaborate, troubleshoot, and resolve critical service outages faster.
Quick Comparison
| Feature | xMatters | Splunk On-Call |
|---|---|---|
| Website | everbridge.com | splunk.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $5/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2000 | 2012 |
| Headquarters | San Ramon, USA | Boulder, USA |
Overview
xMatters
xMatters helps you maintain service availability by automating the manual steps required to resolve technical incidents. When a system failure occurs, the platform instantly identifies the right on-call responders and provides them with the specific context needed to fix the issue. You can replace chaotic email chains and manual phone trees with automated notification workflows that reach your team on their preferred devices.
You can build complex resolution paths using a visual workflow designer that connects your entire monitoring and DevOps stack. By synchronizing data across your tools, you ensure that everyone stays informed with real-time status updates. The platform is designed for IT operations, SRE, and DevOps teams in mid-to-large organizations who need to reduce their mean time to resolution and protect their customer experience.
Splunk On-Call
Splunk On-Call, formerly known as VictorOps, is a purpose-built incident management platform designed to make on-call rotations less painful for your engineering teams. You can automate the entire incident lifecycle by routing alerts from your monitoring tools directly to the right person at the right time. By centralizing your alert data, the platform ensures that your team has the full context needed to diagnose problems without switching between multiple tabs or tools during a crisis.
You can manage complex on-call schedules, set up automated escalation policies, and use native mobile apps to respond to incidents from anywhere. The software focuses on reducing your Mean Time to Resolution (MTTR) by providing a collaborative timeline where your team can chat, share snippets, and track remediation steps in real-time. It is particularly effective for DevOps and SRE teams in mid-market to enterprise organizations who need to maintain high service availability.
Overview
xMatters Features
- Visual Workflow Builder Create automated incident response paths with a drag-and-drop editor to connect your monitoring tools and chat apps.
- Smart On-Call Scheduling Manage complex rotations and escalations so the right person is always notified immediately when a critical alert triggers.
- Adaptive Notifications Reach your team via SMS, push notifications, voice calls, or email based on their personal preferences and availability.
- Incident Post-Mortems Generate detailed timelines of every action taken during an incident to help you identify improvements for future responses.
- Mobile Incident Control Acknowledge alerts, view logs, and trigger automated resolution scripts directly from your smartphone while you are on the go.
- Service Dependency Mapping Visualize how your services relate to one another so you can quickly identify the root cause of downstream failures.
Splunk On-Call Features
- Automated Escalation. Set up custom rules to ensure critical alerts automatically find the right engineer based on your live on-call schedules.
- Incident Timeline. View a unified stream of monitoring data and team chat to understand exactly what happened and when.
- Mobile Incident Management. Acknowledge, resolve, and reroute incidents directly from your phone using native iOS and Android applications.
- Transmogrifier. Attach runbooks, graphs, and automated notes to incoming alerts so you have instant context for every page.
- On-Call Scheduling. Create and manage fair rotations with drag-and-drop shifts and easy overrides for vacations or sick leave.
- Reporting and Analytics. Track your MTTR and alert volume trends to identify burnout risks and improve your system reliability.
Pricing Comparison
xMatters Pricing
- Up to 10 users
- Unlimited notifications
- Basic on-call scheduling
- Standard integrations
- Mobile app access
- Community support
- Everything in Free, plus:
- Unlimited users
- Advanced on-call rotations
- Conference bridge integration
- Custom reporting dashboards
- Standard support
Splunk On-Call Pricing
- On-call scheduling
- Email and SMS notifications
- Mobile app access
- Basic integrations
- Incident history
- Everything in Starter, plus:
- Unlimited integrations
- The Transmogrifier tool
- Advanced reporting
- Post-incident reviews
- Stakeholder notifications
Pros & Cons
xMatters
Pros
- Highly flexible workflow automation engine
- Reliable notification delivery across multiple channels
- Generous free tier for small teams
- Excellent mobile app for remote incident management
Cons
- Initial setup of complex workflows takes time
- User interface can feel cluttered for beginners
- Advanced features require a significant learning curve
Splunk On-Call
Pros
- Highly flexible on-call scheduling and rotation management
- Excellent mobile app for managing alerts remotely
- Seamless integration with the broader Splunk ecosystem
- Transmogrifier feature provides great context for alerts
Cons
- Initial configuration can be complex for new users
- User interface feels dated compared to some competitors
- Pricing can become significant for very large teams