Front
Front is a customer operations platform that transforms your email inbox into a collaborative workspace where teams manage shared conversations, automate workflows, and deliver personalized service at scale.
Superhuman
Superhuman is an advanced email client designed to help high-growth teams and individuals reach Inbox Zero faster through a keyboard-driven interface, AI features, and lightning-fast performance.
Quick Comparison
| Feature | Front | Superhuman |
|---|---|---|
| Website | front.com | superhuman.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $59/month | $30/month |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2014 |
| Headquarters | San Francisco, USA | San Francisco, USA |
Overview
Front
Front transforms your traditional email inbox into a powerful customer operations platform. Instead of juggling disconnected tools, you can manage all your communication channels—email, SMS, live chat, and social media—in one collaborative space. You can assign messages to teammates, chat internally on customer threads without forwarding emails, and use shared drafts to ensure every response is perfect before it goes out.
The platform helps you eliminate the chaos of BCCs and forwarded threads while providing deep visibility into team performance. You can automate repetitive routing tasks and integrate your CRM data directly into your inbox so you always have context. It is designed for teams that need the efficiency of a help desk with the personal touch of a standard email client.
Superhuman
Superhuman is a premium email experience built for speed and efficiency. You can fly through your inbox using powerful keyboard shortcuts that eliminate the need for a mouse, saving you hours every week. The interface is intentionally minimal, removing distractions so you can focus on one conversation at a time. It works on top of your existing Gmail or Outlook account, so you don't need to change your email address to get started.
You can use built-in AI to draft high-quality replies, summarize long threads, and fix grammar instantly. The platform also includes integrated tools like read receipts, send later, and a built-in calendar to manage your schedule without leaving your inbox. It is designed specifically for professionals who handle high volumes of email and want to reclaim their time through a more intentional, faster workflow.
Overview
Front Features
- Shared Inboxes Manage group addresses like support@ or sales@ together so your team has total visibility into every incoming message.
- Internal Comments Chat with your teammates directly on email threads to solve problems faster without ever sending an internal forward.
- Message Assignment Assign clear owners to every conversation so no customer request ever falls through the cracks or gets double-handled.
- Workflow Automation Create custom rules to route messages, trigger alerts, and tag conversations based on keywords or sender information automatically.
- Omnichannel Support Connect email, WhatsApp, SMS, and social media into one view so you can reply to everyone from one place.
- Analytics & Reporting Track your team's response times and message volume with detailed dashboards to optimize your customer service operations.
- Shared Drafts Collaborate on replies with your colleagues in real-time to ensure your team provides the most accurate and helpful answers.
- SLA Management Set up automated reminders for overdue replies so you always meet your service level agreements and keep customers happy.
Superhuman Features
- Keyboard Shortcuts. Perform every action from archiving to snoozing in milliseconds using intuitive keyboard commands without ever touching your mouse.
- Superhuman AI. Draft entire emails from brief phrases and summarize long conversations instantly to stay on top of busy threads.
- Split Inbox. Automatically categorize your incoming mail into custom streams so you can focus on important human conversations first.
- Read Receipts. See exactly when someone opens your email and which device they used so you can time your follow-ups perfectly.
- Built-in Calendar. View your schedule and send meeting invites directly within your inbox to avoid switching between different apps.
- Instant Undo Send. Recall an email immediately after hitting send to fix a typo or add a forgotten attachment before it reaches the recipient.
Pricing Comparison
Front Pricing
- Up to 10 seats
- Email, SMS, and Live Chat
- Shared inboxes
- Internal comments
- Basic rule templates
- Individual email accounts
- Everything in Starter, plus:
- Up to 50 seats
- Advanced workflow automation
- SLA rules and alerts
- Basic analytics
- CRM integrations
Superhuman Pricing
- Lightning-fast email experience
- Keyboard shortcuts
- Split Inbox and Snippets
- Read receipts and Send Later
- Basic AI features
- Mobile and Desktop apps
- Everything in Starter, plus:
- Shared snippets for teams
- Team-wide reporting
- Consolidated billing
- Priority support
- Administrative controls
Pros & Cons
Front
Pros
- Eliminates internal email clutter through comments
- Intuitive interface feels like a standard inbox
- Excellent visibility into who is handling what
- Powerful automation rules save significant manual time
- Seamless integration with popular CRM tools
Cons
- Higher price point compared to basic inboxes
- Steep learning curve for complex automation rules
- Mobile app lacks some advanced desktop features
- Search functionality can be slow with large archives
Superhuman
Pros
- Unmatched speed for processing large volumes of email
- Excellent keyboard shortcuts reduce repetitive strain
- Clean and beautiful interface minimizes distractions
- Highly responsive customer support and onboarding
- Effective AI tools for drafting and summarizing
Cons
- Premium price point compared to free clients
- Requires time to learn all keyboard shortcuts
- No forever-free plan available for casual users
- Limited to Gmail and Outlook accounts only